Job Information
Steuben Foods Inc IT Support Specialist / Developer in Elma, New York
We are seeking a motivated and detail-oriented Developer / IT Support Specialist to join our IT Department. This role is a hybrid position that combines application development, database support, and occasional helpdesk responsibilities. The ideal candidate will have a strong technical foundation, a willingness to learn, and the ability to support both internal systems and end users.
Key Responsibilities
Application Development
Assist in the development, maintenance, and enhancement of internal applications using VB.NET
Work with SQL Server–based databases to support application functionality
Debug, test, and document code changes and updates
Collaborate with senior developers and IT staff on system improvements and new features
Database Support
Write and maintain SQL queries, views, and basic stored procedures
Assist with data validation, reporting, and troubleshooting database-related issues
Help maintain data integrity and follow best practices for database usage
Helpdesk & IT Support
Provide first-level technical support for employees, including:
Printer setup and troubleshooting
New user account creation and access management
Password resets and basic software support
Troubleshoot hardware, software, and network-related issues
Document support requests and resolutions
Assist with onboarding and offboarding of employees (equipment setup, permissions, etc.)
General IT Duties
Maintain IT documentation and procedures
Assist with system updates, patches, and routine maintenance
Escalate complex issues to senior IT staff when necessary
Required Qualifications
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Basic experience with VB.NET or similar programming languages
Working knowledge of SQL and SQL Server
Familiarity with Windows operating systems and common office software
Strong problem-solving and communication skills
Ability to manage multiple tasks and priorities
Preferred Qualifications
Internship or entry-level experience in IT support or software development
Experience with helpdesk ticketing systems
Basic understanding of networking concepts
Willingness to learn new technologies and tools
Experience with SAP modules, implementations, and development
Experience in PowerBI and report writing
Skills & Competencies
Technical troubleshooting
Customer service mindset
Attention to detail
Team collaboration
Time management
Work Environment
Office-based
Occasional after-hours support may be required
Salary Range: $60,000 - $70,000
Steuben Foods is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.