Job Information
DEATH'S DOOR MARITIME MUSEUM Visitor Services Associate-Death's Door in ELLISON BAY, Wisconsin
JOB REQUIREMENTS: - Handle transactions at the Admissions Desk, including admissions, store sales, and guest interactions; - Warmly greet visitors; - Communicate general information and history of Death\'s Door Maritime Museum; - Explain the fee structure - Collect fees and make change accurately and efficiently; - Maintain accurate records of visitor count and monies received; - Upon guests departure thank them, solicit questions and comments; - Responsible for keeping area neat and clean at all times; - Provide excellent customer service; promote the museum\'s mission and vision in all activities; - Regularly communicates with management about visitor experiences including their ideas and concerns; - Maintains an expert level of knowledge and proficiency in the museum\'s Point of Sale computer system; - Responsible for helping to meet revenue goals by promoting museum memberships, programs, school and group experiences and special events; - Be accountable for cash handling, including opening and closing drawers, counting cash, preparing deposits, and making sure enough change is in the drawer; - Maintains a thorough knowledge of the museum\'s exhibit content and programs and takes accountability for learning relevant content to share with guests; - Consistently punctual, dependable and prepared for scheduled shifts, meetings, events or programs; - Always ensure a positive visitor experience; - Ensures accuracy of data entry and supports marketing team in gathering data to support marketing efforts; - Ability to work in a fast paced environment while maintaining a friendly and professional attitude; - Perform other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: - Excellent public relations and customer service skills, including customer service concepts and techniques; - Strong computer skills and a ability to learn Point of Sale computer systems and software; - Demonstrates resourcefulness, good judgment, and excellent interpersonal and communications skills. Can effectively listen and interpret the needs of the customer and make appropriate recommendations; - Self-motivated with a strong work ethic; ability to be both helpful and assertive when promoting museum membership, programs and events; - Good problem solving skills; - Ability to work independently and collaboratively; - Shows sensitivity to diversity including individuals with physical challenges or special needs; ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Door County Maritime Museum Attn: Megan Dietz 120 N Madison Ave Sturgeon Bay, WI 54235 E-Mail a Rsum: mdietz@dcmm.org E-Mail a Work Application: mdietz@dcmm.org