Job Information
TEKsystems Customer Service Representative (Manufacturing Support) in Elkhorn, Wisconsin
Position Overview
We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support our growing manufacturing and sales operation. This role serves as a key point of contact for customers, dealers, and internal teams—managing inquiries, quotes, orders, and CRM updates to ensure an exceptional customer experience from start to finish.
This is a great opportunity for someone with manufacturing CSR or sales support experience who enjoys working in a close‑knit, collaborative team and is looking to grow within a fast‑paced organization.
Key Responsibilities
Field and professionally handle inquiries from customers, dealers, and vendors
Provide quotes and pricing information to customers
Process quotes and purchase orders accurately and in a timely manner
Acknowledge and communicate backorders and short shipments promptly
Keep customers informed of quote and order status proactively
Update CRM with complete and accurate information for full project visibility
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to ensure on‑time shipment of customer orders
Resolve customer complaints and issues by investigating root causes and providing thoughtful responses
Produce and distribute weekly and/or monthly quote and sales reports as requested
Answer calls and emails promptly and professionally
Monitor service standards and escalate concerns with proposed resolution strategies when needed
Qualifications Required
1+ year of experience in manufacturing customer service or sales support
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong attention to detail and accuracy
Effective prioritization and time‑management skills
Experience working with an ERP system (Business Central preferred)
Experience using a CRM system (Microsoft Dynamics preferred)
Work Environment
Fully onsite position in a small, tight‑knit team of 6–7 people
Highly collaborative environment where personality, attitude, and teamwork matter
Hands‑on training with leadership that is actively involved day‑to‑day
Strong team culture—including regular team lunches and team‑building activities
Company is transitioning from a small family‑owned business to a growing mid‑sized organization
Why Join Us?
Competitive salary and benefits package
Opportunity for professional growth and internal development
Supportive, team‑oriented culture
Make a real impact by delivering outstanding customer service every day
Job Type & Location
This is a Permanent position based out of Elkhorn, WI.
Pay and Benefits
The pay range for this position is $50000.00 - $65000.00/yr.
Competitive salary and benefits package! • Opportunities for professional growth and development. • Dynamic and supportive team environment. • Make a difference by exceeding customer expectations every day!
Workplace Type
This is a fully onsite position in Elkhorn,WI.
Application Deadline
This position is anticipated to close on May 4, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.