Job Information
Maximus Future Opportunities - Customer Service Representative (Onsite - Elizabeth, NJ) in Elizabeth, New Jersey
Essential Duties and Responsibilities:
Ensure timely determination of daily assignments of elevated cases.
Report outcomes on an ongoing basis.
Educate clients via phone and email to support initiatives.
Record all follow-up as necessary.
Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed.
Act as a subject matter expert and remain up-to-date on relevant policies and procedures.
Perform special reviews and in-process quality reviews as needed.
Work closely with other business units to understand the business requirements and issues.
Identify and resolve both systematic and manual errors.
Perform case processing.
Research case history to determine if appropriate actions were taken.
Process notices.
Review and provide feedback to documentation/processes from different business units.
Track and document all research requests and inquiries.
Work closely with management in resolving difficult and complex tasks.
Meet individual and group performance expectations and standards.
Meet key performance metrics.
Responsible for adhering to established safety standards.
Must be able to remain in a stationary position for an extended period of time.
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
Work is constantly performed in an office environment.
Performs other duties as assigned by management.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$19.5
Maximum Salary
$23