Job Information
Sagility LLC Work from Home: Customer Service Representative (Healthcare) - REQ-003600 in El Paso, Texas
Experience:
Minimum of one (
1) year of experience in a call center environment is required for this position
- Previous healthcare experience is a plus.
Education:
- High School Diploma or equivalent is required per policy
Language: English required (Spanish is a plus) to communicate with clients and staff.
- Bilingual preferred
Driver's License: Not required for this position.
Requirements:
Must be 18 years or older per policy
- Reliable attendance, with no absences in the first 90 days.
- Typing at least 25 WPM.
- Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
- Secure, private work area at home
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
- Flexible availability, including weekends.