Job Information
Adecco US, Inc. Customer Care Agent in El Dorado, Arkansas
Adecco is immediately hiring for a Customer Care Agent. We have partnered with a leading company in fuel operations. This role would assist in the company's corporate office in El Dorado, AR. This is an onsite role. We are looking for individuals who are interested in a long-term stable administrative position.
GENERAL DESCRIPTION OF POSITION
The Customer Care Agent will provide direct customer support involving the use of the company's mobile app and website. You will be required to respond to various media forms, provide insight regarding the company rewards program, project a positive attitude when dealing with customers and store personnel, offer backup phone support when there is call abundance and be the immediate point of escalation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer inbound calls, respond to email and assist as needed.
Answer calls from sites and customers, analyze issues, instruct callers on solution or escalate to appropriate department.
Follow up on accurate and timely ticket resolution.
Use daily, weekly and monthly contact center reports to achieve Murphy Drive Rewards goal.
Follow up on escalated issues.
Provide escalated point of contact for field personnel or other departments.
Interact with operations/store personnel to resolve issues.
Report all issues in a timely manner.
Recognize and reward peer performance.
Maintain good working relationship with peers, management and other departments.
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.
Pay Details: $15.00 to $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.