Job Information
UPS Operations specialist in EINDHOVEN, Netherlands
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Job Description:
Working hours: Monday to Friday, 13:00 – 22:00
The OMS Specialist works within the package center and plays a key role in supporting customers while coordinating the center’s administrative operations. This role requires accuracy, independence, and strong ownership. The OMS Specialist ensures that all shipments and administrative processes within the center are closely monitored and handled correctly, while maintaining clear and effective communication with internal and external stakeholders.
Key Responsibilities
Deliver outstanding customer service to walk‑in customers and via telephone and email
Take ownership of customer shipping needs and offer appropriate and effective solutions
Monitor shipments closely and proactively identify and resolve issues
Maintain oversight of all administrative processes within the package center
Perform audits and ensure compliance with internal procedures and quality standards
Work independently and manage priorities in a dynamic operational environment
Operate all relevant equipment, systems, and software, and support or train others when needed
Maintain accurate administrative records and reporting, including working with Excel
Ensure a clean, organized, and safe working environment
Communicate clearly, professionally, and effectively with customers and colleagues
Qualifications & Skills
High school diploma, GED, or international equivalent
Strong administrative and organizational skills with attention to detail
Excellent verbal and written communication skills
Strong computer skills, including Microsoft Office (with a strong focus on Excel) and Adobe Suite
Ability to work independently and take ownership of responsibilities
Analytical mindset with the ability to monitor processes and perform audits
Ability to lift 40+ lbs / 18+ kg
What We Offer
Competitive and attractive compensation
Stable working hours (no rotating shifts)
A professional and structured working environment
Employee Type:
Temporary
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