OneMain Financial Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7333366

Customer Service Representative Job Description:

• Proficiency in navigating relevant software applications to accurately enter data and generate reports -Detailed knowledge of Microsoft Office products
• Ability to set realistic priorities, organize time, meet deadlines, complete projects on time, and excellent time management.
• Ability to remain calm and de-escalate situations when customers are in a stage of distress.
• Proficiency in communicating in the native language of clients is preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Provide and maintain a positive, empathetic, and professional attitude towards customers and colleagues at all times. Go the extra mile to engage with and support customers.
• Communicate with customers through various channels ex: face-to-face, telephone, or email.
• Listen carefully and identify customer needs, concerns, issues and questions. Clarify information for customers, research every inquiry and provide solution and/or referrals.
• Greet and assist visitors to the office.
• Provide intakes/applications to customer\'s that meet criteria. Receive completed intakes/ applications and documentation and distribute to correct program and worker. Assist customer when they are unable to fill out the paperwork for any reason.
• Enter timely and accurate data into relevant systems, review customer profile and keep records of customers interactions, comments and concerns.
• Assist WACOG programs in making copies, verifying intakes/applications, make and/or confirm appointments with customer and notify colleague.
• Acknowledging, de-escalate and address customer\'s concerns by providing appropriate solutions & alternatives in a timely manner. If necessarily follow the complaint procedures.
• Provide office support ex: Receive, sort and distribute mail, packets and faxes, manage drop-off box, translate, assist in board meetings, maintain equipment and supplies and organize and update copy room and lobby or other office assignments as needed.
• Maintain reliable and predictable attendance; work outside of standard business hours as needed.
• Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG.
• Perform other duties as necessary to carry out the administrative/ programmatic goals and objectives of WAGOG and/or department.

KNOWLEDGE/SKILLS/ABILITIES (KSAs) The individual who holds this position must be able to perform the essential duties and responsibilities satisfactorily. The KSAs listed below are representative of the knowledge, skills, and/or abilities needed for satisfactory performance.

• General knowledge of WACOG programs, goals, and the populations served
• Skill in providing consistently high levels of professional customer service, demonstrating cultural competency and the ability to adapt approach to diverse clients