Job Information
Stantec Desktop Support Analyst (Temporary) in Edmonton, Alberta
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
Collaborate with experienced support staff throughout Canada
Opportunity to work with peers on strategic IT initiatives
Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
Create and update accurate and consistent records of all calls
Monitor progress on problem resolution and advise users on status of issue
Performing system backups/recoveries
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
Provide excellent client service
Your Capabilities and Credentials
Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
Have proven troubleshooting skills to resolved more complex issues.
Experience in an ITIL and SOX compliant organization a plus.
Excellent customer relationship, communications, and interpersonal skills.
Must be able to move, carry and manipulate equipment up to 50 pounds.
Valid driver’s license and satisfactory driving record is required.
Education and Experience
Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
Primary Location: Canada | AB | Edmonton
Organization: 1372 IT Services-CA Canada-Edmonton AB
Employee Status: Temporary
Business Justification: Replacement
Job Level: Nonmanager
Travel: No
Schedule: Full time
Job Posting: 04/09/2025 06:09:29
Req ID: 1002141