Job Information
Kelly Services Pharmaceutical Customer Service Representative in Edison, New Jersey
Customer Support Representative I
Location: Edison, NJ 08837
Payrate: $50,000
Position Overview:
The Customer Support Representative I is responsible for providing outstanding service to clients including healthcare providers, pharmacies, and hospitals. This role manages customer orders, resolves issues, and maintains strong client relationships. The position collaborates closely with sales, logistics, warehouse, and finance teams to ensure timely and accurate order fulfillment, while upholding regulatory and compliance standards.
Key Responsibilities:
Receive, process, and follow up on customer orders via phone, email, and online platforms.
Coordinate with warehouse and logistics teams to ensure accurate and timely delivery of orders.
Provide prompt, professional responses to inquiries regarding product availability, pricing, order status, shipping, and returns.
Handle escalated concerns or complaints to ensure customer satisfaction and protect company interests.
Maintain accurate, up-to-date customer records in ERP/CRM systems (SAP experience preferred).
Ensure compliance with internal SOPs and pharmaceutical industry regulations.
Partner with sales, finance, and supply chain teams to resolve discrepancies and communicate order trends or potential issues.
Assist with product launches, promotional campaigns, and onboarding new customers as required.
Prepare and analyze customer service reports, tracking key metrics and recommending workflow improvements.
Qualifications:
1–3 years of customer service experience, preferably in pharmaceutical, healthcare, or distribution industries
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Proficiency with ERP/CRM systems (SAP experience a plus)
Strong skills in Microsoft Office (Excel, Word, Outlook)
Knowledge of pharmaceutical distribution practices and compliance regulations preferred
Excellent verbal and written communication skills
Exceptional organizational skills and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Problem-solving mindset and customer-first attitude
Team-oriented and committed to continuous improvement
Working Conditions:
Office-based, with potential for hybrid flexibility as applicable
Standard business hours with occasional overtime to support customer and business needs
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.