Job Information
UPS Customer Service Associate in Edinburgh, United Kingdom
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service related issues.
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday, 40 hours per week, weekend working as required to suit the needs of the business, which may of an urgent medical nature.
Essential Requirement: Fluency in English, Dutch is desired.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP- compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Responsibilities:
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time-frames
Working with customers, internal and external, on a daily basis with the aim of developing and excellent working relationship
Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process
Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, thus meeting desired turn around times
Entering clinical trial sites into Marken internal database
Answering and dealing with general telephone and email requests from external customers and internal offices and colleagues
Preparing, verifying and distributing country specific project documentation
Attending customer meetings and teleconferences when required
Qualifications:
Fluency in English essential, Fluency in Dutch desired
Strong written and verbal communication skills
Multi-tasking abilities
Working knowledge of Microsoft Word, Excel, Access, and Outlook, Teams
Willing to work flexible hours and overtime on occasion, including weekends when required
Thorough understanding of Aviation/Airline networks
Excellent communication skills and the ability to influence others
Excellent problem solving and prioritization skills essential
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.