Job Information
C.H. Robinson Order Management Analyst in Eden Prairie, Minnesota
C.H. Robinson is looking for an Order Management Analyst . In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world!
Responsibilities:
Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, andpricing
Resolve problems with service failures and orders that do not flow through the automated system properlyleveragingtechnology and process improvementsto removeroadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses toinquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commoditydescriptions
Convey complex and dynamic information to team members, customers, suppliers, and supplier’spartners
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to theteam
Perform to tactical and operational KPItargets
Required Qualifications:
Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiplesystems
Available to work flexible schedule including some weekends andholidays
High school diploma or equivalent
Preferred Qualifications:
Bachelor’s degreea plus!
Supply chain knowledge
Demonstrated commitment to excellent customerservice
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-pacedenvironment
Ability to workindependently
Ability to think creatively, strategically and navigate through the gray to resolve issuesin a timelymanner
Process-oriented; able toidentifygaps and opportunities forimprovement
Experience with Excel Macros and the ability toidentifybreakdowns within Macros is a plus!
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$21.76 - $45.96
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .