Job Information
Aston Carter Associate Operations Coordinator in Eden Prairie, Minnesota
Associate Operations CoordinatorOvernight and Remote after training (1 month)!
Keep freight moving. Make an impact every shift!
Are you detail‑driven, customer‑focused, and energized by fast‑paced work? Do you enjoy solving problems, staying organized, and making sure nothing falls through the cracks? If so, this could be the role for you.
We’re looking for an Associate Operations Representative to help manage the day‑to‑day flow of shipments, support customers and carriers, and ensure smooth execution across our transportation network. This role is perfect for someone who thrives in an operational environment, values teamwork, and takes pride in delivering excellent service.
Job Description
The Associate Operations Coordinator is responsible for executing daily operational tasks related to shipment management, customer and carrier communication, and system data accuracy. This role focuses on quality, efficiency, and customer satisfaction, supporting end-to-end transportation processes while adhering to company policies and standard operating procedures (SOPs).
Responsibilities
Execute daily transportation-related tasks with a focus on quality and efficiency, in accordance with company policies and SOPs.
Provide shipment information to customers and carriers.
Create and activate orders and shipments.
Build and assign loads within transportation management systems.
Schedule pickup and delivery appointments.
Track and trace shipments to ensure on-time execution.
Enter shipment events and complete invoicing functions accurately.
Monitor task boards and assigned email inboxes to respond promptly to customer and carrier requests.
Document shipment events using knowledge gained through SOPs and prior experience.
Follow defined escalation procedures when issues arise or additional support is required.
Follow through on customer and carrier requests to ensure satisfaction and resolution.
Validate and ensure the accuracy of load data in systems in accordance with company and customer standards.
Escalate questions, issues, or complex requests when appropriate.
Essential Skills
Data entry
Operation and logistics knowledge
Customer support skills
Administrative support proficiency
Strong attention to detail and accuracy
Additional Skills & Qualifications
High school diploma or GED required
Previous customer service experience required
Ability to work evenings and/or weekends (for select roles)
Bachelor’s degree from an accredited college or university preferred
Basic proficiency in Microsoft Office applications
Prior customer service experience in a call center or similar environment preferred
Demonstrated communication, prioritization, and time management skills
Commitment to and appreciation for a diverse and inclusive work environment
Work Environment
The work environment is a fast-paced, detail-oriented operational setting with frequent interaction with customers, carriers, and internal teams. Adherence to defined processes, escalation procedures, and quality standards is expected. The initial three-week schedule is Monday to Friday, 3:30 pm to 12 am, in-office for training. Thereafter, remote work is an option with monthly in-office visits. Open schedule times include shifts from 11:30 pm to 8 am on various days, with flexibility for select roles.
Job Type & Location
This is a Contract to Hire position based out of Eden Prairie, MN.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 21, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.