Job Information
HealthCare First Credit Union Office Supervisor in Ebensburg, Pennsylvania
Job Description:
As an Office Supervisor at HealthCare First Credit Union, you will manage the staff as well as maintaining the daily functions and security of the branch. The Office Supervisor is in a critical position within the Credit Union and is a very important member of the team. Office Supervisor must have great customer service skills and be able to resolve complex customer issues.
Essential Job Functions
The role of the Office Supervisor is to provide staff training, coaching, mentoring, and evaluating the performance of the branch staff. To take care of situations that arise for the overall maintenance and security of the branch. Preparing reports for branch performance. Overseeing branch activities. Resolving complex customer issues.
Primary Functions:
- Operation and Compliance: Overseeing daily branch activities, managing cash flow, and ensuring adherence to banking laws and internal policies.
- Staff Management: Training, coaching, mentoring, and evaluating the performance of branch staff.
- Customer service: Resolving complex customer issues and ensuring high-quality service.
- Reporting: Preparing and analyzing branch performance reports for senior management.
- Building maintenance and security: Calls as needed to resolve any issues with the building and property.
- Perform daily tasks as reasonably required