Job Information
WOLTER, INC. Service Dispatcher in EAU CLAIRE, Wisconsin
JOB REQUIREMENTS: -Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required. -Respond to phone calls from customers and technicians. -Stay in contact with customers and inform them of any changes in the schedule. -If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed. -Issue repair orders for new jobs or units that are scheduled for maintenance. -Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed. -Assist field technicians as needed with any questions or concerns you can help with (not technical info). -Assist in the scheduling of equipment scheduled maintenance and ensure schedules are kept. -Perform projects as requested. ***** OTHER EXPERIENCE AND QUALIFICATIONS: -Ability to organize and manage multiple priorities. -Excellent telephone and customer service techniques. -Strong computer proficiency. -Commitment to company vision and mission. ***** APPLICATION INSTRUCTIONS: Apply Online: http://www.wolterin.com/careers