OneMain Financial Jobs

JOB REQUIREMENTS: At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you\'ll do at Jamf: We are seeking a confident and experienced Senior Data Analyst to support our Technical Support organization by transforming support data into actionable insights. This role is critical to understanding support performance, customer experience, operational efficiency, and business impact.The ideal candidate has hands-on experience working with support-specific data, is deeply familiar with Intercom (tickets, inboxes, phone, automation, and reporting), and can partner effectively with Support, Product, Finance, and other teams to align metrics and insights across the business. You will play a key role in analyzing support metrics, building and maintaining reports and dashboards, identifying trends, ensuring data accuracy, and supporting strategic decision-making at both operational and leadership levels. This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in Minneapolis, MN or Eau Claire, WI. What you can expect to do in this role: Analyze Technical Support Metrics across key performance areas, Including: ticket volume and demand by channel, response and resolution speed (FRT, SLAs, AHT), customer experience and quality (CSAT, NPS, QA), self-service and deflection (AI and automation), product and defect trends, financial efficiency (cost per ticket, automation rate), customer retention signals, and people and capacity planning (staffing, eNPS) Develop recurring and ad-hoc reports for support leadership and stakeholders Ensure clarity, accuracy, and consistency in reporting Present insights in a way that drives action and decision-making Proactively surface risks, opportunities, and emerging patterns Translate complex datasets into clear narratives and recommendations Own data hygiene for support metrics and definitions Partner with Operations, Systems, and Analytics teams to resolve data discrepancies Provide analytical support for staffing... For full info follow application link. Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/585861A2FA0842C7