Job Information
IntelAssist Retail Store - Voice and Email CS in Eastwood, Philippines
Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 25,000 PHP to 35,000 PHP/Monthly
About the Client:
The client is global company that designs, manufactures, markets, and distributes interior and exterior doors for residential and commercial buildings. They serve sectors such as new construction, renovation, and remodeling, offering a wide range of door products designed for comfort, safety, energy efficiency, and style.
Job Description:
Take both voice and email inquiries (switching back and forth) from retail store customers and staff (Home Depot and Lowes)
Duties and Responsibilities:
Handling incoming calls from Retail Store Associates and homeowners providing them timely updates about order status and product availability
Provide store representatives with accurate information concerning inventory availability, order assignment and shipping details as necessary
Closely working with various departments to research customer issues.
Emailing plant schedulers/expeditors to request updated ETAs and expedite orders, contacting purchasers to verify product availability, reaching out to Order Entry for order change requests, informing the Credit Team about order damages and defects, and coordinating with the Warranty department for claims.
Contacting partner logistics via phone or email for delivery information and proof of deliveries.
Sending daily back-order reports/emails to stores and associates
Job Requirements:
Preferably someone who worked in an Outsourcing Company (BPO)
With outstanding Customer Service experience
Excellent Communication skills
Amenable to work in Eastwood, Libis Quezon City during the onboarding period.
Okay to work following US Time Zone
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.