Job Information
YMCA of Greater Seattle Hospitality & Group Programs Director in Eastsound, Washington
Overview
OUR COMMITMENT TO EQUITY
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
SUMMARY
Directs program development, operations, and delivery for Family Camps, Conferences, Retreats, housekeeping, and administrative functions at YMCA Camp Orkila. Oversees designated program areas and ensures high-quality guest experiences. Standard work schedule includes weekend responsibilities.
To learn more about working with Camp & Outdoor Leadership at the Y, please visit us online at www.campingandoutdoorleadership.org.
HIRING RANGE: $80,168.40/annually
What you'll get from working at The Y
Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO) available immediately upon hire
Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff
Responsibilities
What you'll be doing as the Hospitality & Group Programs Director:
Directs the development and delivery of Family and Conference and Retreat programming for rental groups, ensuring high-quality experiences that drive repeat business.
Recruits, books, and hosts rental groups ranging from 20 to 500 participants, focusing on maximizing occupancy and service.
Oversees camp operations including transportation, program services, facility cleanliness, and emergency management to maintain operational excellence.
Manages transportation for all arrival and departures for summer programs.
Drives new business through strategic group relationships, targeted outreach, and acquisition efforts to increase revenue.
Establishes new program activities and expands offerings within the community to enhance engagement and align with strategic growth plans.
Develops and manages budgets, meets fiscal objectives, and closely monitors revenue and expenses to ensure financial sustainability.
Recruits, hires, trains, evaluates, and supervises staff and volunteers, fostering leadership and professional development to deliver exceptional programs.
Manages critical program areas at camp, which may include challenge courses, aquatics, camp store, and offsite programs, to ensure operational success and participant satisfaction. This includes getting any relevant certifications.
Supports other program directors in managing critical program areas.
Provides excellent customer service in person and oversees administrative customer support functions for teams at camp to ensure positive participant experience.
Provides leadership and support for branch management, fundraising campaigns, and volunteer committees to strengthen organizational impact.
Builds and maintains collaborative relationships with community organizations to expand program reach and enhance reputation.
Ensures compliance with YMCA, ACA, and regulatory standards, prioritizing safety and risk management across all programs.
Maintains high program quality through innovative development, regular evaluations, and ongoing staff training.
Oversees upkeep of facilities and equipment to ensure a safe and appealing environment for participants.
Manages year-round office operations including booking, banking, and accounting to support efficient business processes.
Obtains a Class B CDL within one year of hire to support transportation needs and operational flexibility.
Leads summer operations by managing office and housekeeping teams, overseeing camper transportation, and fulfilling assigned roles to ensure smooth seasonal delivery.
Provides leadership and program oversight to outdoor education programs to ensure quality, safety, and alignment with organizational goals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
This job operates at a seasonal residential camp, both inside and outdoors.
PHYSICAL DEMANDS
Role may require standing, walking, squatting, sitting, typing, bending, reaching, twisting, repetitive hand movements, and driving.
Hearing must be adequate to perform job duties in person, over the telephone, and in virtual meetings.
Must be able to speak, read, write, and understand English fluently in person, over the telephone, and in virtual meetings.
Visual acuity must be adequate to perform job duties, including visual examination of information from printed sources and computer screens.
Must be able to remain stationary in a sitting or standing position up to 95% of the time.
Must be able to lift, carry, push, pull, or otherwise move anywhere from 5 lbs. - 50 lbs.
Requires lifting above the shoulders occasionally
Must have the physical ability and dexterity to perform the requisite heath care service
Requires exposure to communicable diseases, bodily fluids, medical preparations, and other conditions common to a clinic environment
Insert any other physical demands required to perform critical tasks and duties.
Regular Working Conditions
This position will spend 50% of time in an indoor office environment
Requires driving and other travel up to 10% of the time.
Frequently works in outdoor weather conditions
This position will have intermittent supervision.
The regular weekly schedule for this position will be as follows: Wednesday - Sunday, 8:00 AM PST - 6:00 PM PST
Position does require some evenings or weekends to meet job requirements
POSITION TYPE/EXPECTED HOURS OF WORK
The usual camp workweek is five (5) days on and two (2) days off, including training, staff meetings, and regular duties. Shifts vary depending on group needs. Working nights and weekend shifts is required.
TRAVEL
This position is required to live onsite at camp. Travel is primarily local during work shifts, although some out-of-the-area travel may be expected. This is an Authorized Driver position, read more in the Position Requirements.
Code of Conduct for Applicants (https://seattleymca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=191063&hashed=999166779)
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
What we're looking for in an applicant:
Bachelor's degree in program area or related field or equivalent education / experience.
One or more years of related experience, including staff and volunteer supervision, program development, budget management, and fundraising.
General knowledge of assigned program area(s).
Ability to respond to safety and emergency situations.
CPR and First Aid certifications required.
Most positions require skills in child behavior management and child abuse prevention. Most positions require ability to visit sites and community organizations.
Strong skills with computer systems, including Microsoft Teams, Excel, and Word.
Camping: Experience and demonstrated ability in year-round camp programming and operation. Knowledge of American Camping Association guidelines.
Eligibility to obtain Commercial Driver's License.
Adventure programs at camp require specialized training and experience in adventure education, rock climbing, biking, high-ropes operation / repair, kayaking and / or boating.
Child Care: Knowledge of childcare licensing requirements, YMCA standards, and American Camping Association standards for day camps.
Community Programs: Broad knowledge of assigned program areas, which can include any area below as well as youth sports, day camp, parent-child programs, etc.
Family Programs: Knowledge of family support principles and best practices for family involvement.
Proven experience in training others.
Membership / Marketing: Experience in membership, marketing and/or sales.
This position requires driving:
Driving Duties Requirement This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using an employer-provided vehicle. Driving duties for this role are Required.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below:
YGS Driving Record Standards
Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:
Speeding
Improper Lane Change
Failure to Yield in Right-of-Way
Failure to Obey Traffic Signal
Failure to obey Traffic Sign
Within the last five (5) years: No Major Violations which include, but are not limited to, the following:
DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
Driving with an open container of alcohol
Reckless Driving
Hit and Run – property damage only (Incidents resulting in injury fall under Permanent Disqualification)
Racing
Driving with a suspended/revoked license/insurance
Speeding over 20 mph
Fleeing and/or eluding police
Any other felony driving conviction(s)
Driving records that result in permanent disqualification from driving duties:
More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history
More than 3 Driving with a suspended/revoked license
Hit and Run resulting in bodily injury or death
Manslaughter/felony death by motor vehicle
*Due to state-specific reporting requirements in our driver management system, at this time we are unable to enroll current California Driver's License holders as Authorized Drivers.
Preferred Education/Experience
Knowledge of and previous experience with diverse populations (language, culture, race, physical activity, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
Our Mission
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
YMCA of Greater Seattle's Core Values
Respect
Responsibility
Honesty
Caring
Passion for Excellence
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.