Job Information
Robert Half Customer Service Representative in East Rutherford, New Jersey
Description We are looking for a dedicated Customer Service Representative for a Contract to permanent position in East Rutherford, New Jersey. This role involves delivering exceptional service to clients across diverse market applications while ensuring smooth operations throughout the sales process. You will collaborate closely with internal teams and external stakeholders to maintain high standards of customer satisfaction.
Responsibilities:
• Provide outstanding service to customers by addressing inquiries and resolving issues promptly and professionally.
• Build and nurture strong relationships with clients to enhance trust and long-term engagement.
• Prepare accurate and timely quotations for customers, ensuring all details are thoroughly verified.
• Process and manage customer orders efficiently, including order entry and providing shipment tracking updates.
• Support the Sales team by delivering quotations, tracking delivery status, and generating order reports.
• Monitor and manage the end-to-end sales process, resolving any operational challenges related to orders, deliveries, invoicing, or returns.
• Collaborate with supply chain, logistics, and other departments to ensure seamless customer service.
• Actively participate in shipping activities, including preparing documentation and coordinating with the warehouse to meet deadlines.
• Conduct regular customer review calls, establish follow-up plans, and track progress in the company’s system. Requirements • Associate’s Degree in Business or a related field, along with at least 2 years of experience in Customer Service or Sales Operations.
• Demonstrated success in customer service or inside sales; familiarity with the signage or architectural lighting industry is advantageous.
• Proficiency in Microsoft Office and experience with order entry software.
• Knowledge of Microsoft Dynamics or similar systems is preferred.
• Self-motivated individual capable of handling multiple tasks independently with minimal supervision.
• Strong customer-focused mindset with excellent communication and problem-solving skills.
• Ability to work collaboratively with various teams while maintaining a positive attitude.
• Experience managing inbound and outbound calls in a call center environment. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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