Job Information
Avangrid Manager - Dispatch & Workforce Planning in East Hartford, Connecticut
Company: Connecticut Natural Gas
Department : Gas Engineering & Operations
Job Title: Manager – Dispatch & Workforce Planning
Location: East Hartford, CT
Work Model: Office and Field
The salary range for this position is dependent upon experience, ranging from $141,420 to $176,400.
What We Offer:
Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career‑advancement pathways
For more information, please visit: Benefits - Avangrid (https://www.avangrid.com/peopleandtalent/careercenter/health-and-wellbeing)
Candidates are required to inform their current manager when selected for an interview.
Job Summary
Travel to service areas 10%. The Manager of Dispatch and Work Planning (BGC, CNG and SCG) reports to the Director of Workforce Planning, Scheduling and Resource Management. Directs the overall operation & maintenance of the BGC, CNG and SCG dispatch centers. Ensures the integrity of the Company’s emergency response data. Develops and administers policies, practices and procedures that maximize efficiency and ensure compliance with regulatory requirements, internal and external auditors. Manages the O&M budget for the Dispatch centers. Works closely with Operations, Regulatory, Internal and External Auditors, Union Leaders, and numerous other internal and external entities. Manages the creation of work orders, emergency dispatches and work scheduling/optimization.
Key Responsibilities
Formulates a high degree of strategic and tactical plans relating to the Company’s metering system, future system upgrades and ensuring these plans are consistent with Avangrids objectives. Makes highly complex decisions related to work planning which will have a direct impact on earnings and cost containment. (25 %)
Provides direction on the operation of Avangrids dispatch centers. Manages multiple/remote work locations and multiple union and non-union work groups. (25 %)
Ensures the development of technical training and progression testing for all dispatch personnel. Provides overall leadership, team building and incorporates continual efficiencies and procedural improvements for all areas of responsibilities. Provides Union contract negotiations and grievance process pertaining to union groups. (10 %)
Directs the overall operation of the CNG, SCG and BGC Dispatch Group. Coordinates best practices with NY Dispatch group (20%)
Formulate a work planning program to find efficiencies in best work practices, review staffing needs for the operations staff and work with the operations team to implement changes(20%)
Required Qualifications
Education & Experience Required:
Bachelor Degree or 10 years equivalent experience in supervision, project management, and/or utility dispatch.
At least 6-8 years of supervisory, project management, and/or utility dispatch related experience.
Skills/Abilities:
Office Suite
SAP
Dispatch Software
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
Company:
CONNECTICUT NATURAL GAS CORPORATION
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date:
May-31-2026
We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms.Do you want to be part of the energy of the future? Do not hesitate, join us!
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