Job Information
Robert Half Junior Systems Administrator in East Hartford, Connecticut
Description We are looking for an entry-level Systems Administrator to provide remote technical support to clients while maintaining high standards of customer service. This role involves resolving technical issues, documenting processes, and ensuring smooth communication with clients. You will also participate in on-call rotations and contribute to the maintenance and optimization of various systems.
Responsibilities:
• Deliver remote technical support to clients, ensuring timely and effective resolution of issues.
• Monitor and adhere to established service level agreements (SLAs) while tracking customer concerns.
• Participate in scheduled after-hours on-call rotations, typically three to four times annually.
• Utilize tools like ConnectWise for thorough documentation, issue management, and client interaction.
• Troubleshoot and resolve issues related to network infrastructure, including firewalls, switches, VLANs, and networking protocols.
• Manage and support Windows Server Operating Systems and virtualization technologies such as Hyper-V and VMware.
• Assist in maintaining security measures by working with tools like antivirus software and other security platforms.
• Provide support and upgrades for PC operating systems, including Windows 11, 10, and 7.
• Collaborate with team members to complete additional tasks as assigned. Requirements • At least 3 years of experience in the IT industry, with a focus on system administration.
• Proficiency in PC operating systems, particularly Windows 11, 10, and 7.
• Working knowledge of Windows Server Operating Systems and virtual environments such as Hyper-V and VMware.
• Skilled in network troubleshooting, including firewalls, switches, VLANs, and networking protocols.
• Familiarity with security tools and antivirus solutions.
• Effective verbal and written communication skills to interact with clients and team members.
• Strong problem-solving abilities with a creative approach to challenges.
• Preferred certifications such as A+, Network+, Security+, Microsoft 365, or equivalent. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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