Job Information
Robert Half Customer Service Representative in East Dorset, Vermont
Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in East Dorset, Vermont. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by managing inquiries, resolving issues, and maintaining seamless communication. This role is ideal for someone with a strong background in customer service and a passion for delivering excellent support.
Responsibilities:
• Respond to inbound customer inquiries via phone and email, delivering prompt and accurate assistance.
• Manage and process customer orders efficiently, ensuring accuracy and attention to detail.
• Address and resolve customer concerns, complaints, and issues to ensure satisfaction.
• Handle both inbound and outbound calls to provide necessary support and follow-ups.
• Maintain clear and detail-oriented email communication with customers, addressing their needs effectively.
• Collaborate with team members to improve processes and enhance overall customer experience.
• Document customer interactions and maintain organized records for future reference.
• Stay updated on company products, services, and policies to provide accurate information to clients.
• Identify opportunities to upsell or recommend additional services that meet customer needs. Requirements • Minimum of 2 years of experience in a customer service or call center role.
• Proficiency in managing inbound and outbound calls with a detail-oriented and courteous demeanor.
• Strong skills in order entry and maintaining accuracy under pressure.
• Excellent verbal and written communication skills for handling email correspondence.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems or similar tools is a plus.
• Proven problem-solving skills and a proactive approach to addressing customer concerns. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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