Job Information
Massachusetts Port Authority Deputy Director Transportation Operation in East Boston, Massachusetts
The Massachusetts Port Authority is Going Above and Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate \$20 billion for the regions economy. Massport\'s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region. ABOUT YOU As a Deputy Director Transportation Operations, you bring a strategic, forward thinking approach that uses data, technology, and industry insight to strengthen parking and transportation operations while ensuring safety, reliability, and excellent customer service. You lead diverse teams with clarity and fairness, navigate both union and non union environments, and communicate effectively with internal partners, external stakeholders, and the traveling public. You balance financial stewardship with operational needs, adapt quickly in a fast paced, 24/7 environment, and remain steady and decisive during emergencies, all while driving continuous improvement across facilities, revenue integrity, and ground transportation services. What you will do: Provides strategic direction by leveraging industry trends, technology, and data to strengthen parking, mobility, and ground transportation operations while improving efficiency and service levels. Leads and develops a diverse workforce, manages budgets and revenue integrity, and collaborates across departments to ensure safe, compliant, and high-performing operations. Oversees the reliability of shuttle bus services and transportation systems, adjusting service levels and driving continuous improvement to meet demand and reduce congestion. Ensures facilities, vehicles, and infrastructure remain in a state of good repair; maintains relationships with taxi and limousine partners; monitors revenue activity; and responds effectively to emergencies in alignment with airport procedures. What you offer: Bachelors degree required. Minimum of seven (7) years of progressively responsible experience in parking or busing operations, including at least five (5) years in a supervisory role; airport transportation experience preferred. Experience managing budgets, financial processes, personnel matters, and bargaining unit issues. Proven ability to enhance the reliability and efficiency of ground transportation operations, including improvements to bus dwell times, queue lengths, and overall service performance. WHAT WE OFFER Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.