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About Us:

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description: Under the direction of the Lead Software Support Engineer, The Software Support Engineer provides advanced product support and troubleshooting to the Customer Success Team and analysis of technical troubleshooting to escalate to the development teams to maximize product success and efficiencies across the organization and with our clients.

What You'll Do:

Conduct research and troubleshoot advanced technical items across the organization

Create and manage script requests for data cleansing, migrations, imports/exports/uploads, etc

Monitor daily applicable support queue and takes action as needed

Serve as a subject matter expert for both internal and external stakeholders and provides training and technical expertise as needed

Maintain knowledge of department and company policies and procedures

Provides high quality project service delivery for unique or high priority projects

Identify common issues and trends, and work with the Engineering department on workflows and tools that could be created to reduce and streamline future escalation tickets

Document fixes, processes, change in processes, and communicate to the appropriate stakeholders

Collaborates with other departments (Sales, Client Services, Engineering, etc.) to foster alignment, open communication, process improvements, and ensuring a positive client experience

Delivers training and collaboration experiences within Client Services to bring continuity between product knowledge and understanding

Travel to orientation, industry or company events, and other onsite meetings as required

Additional duties as assigned

Requirements:

Degree in Computer Science or equivalent combination of education and relevant work experience

Experience working professionally with relational databases

Strong verbal and written communication and the ability to communicate complex concepts in clear, simple, and understandable terms

Possesses effective analytical and critical thinking skills

Adept at translating plans into phased actions

Technologically savvy and demonstrates willingness to continue to learn new technologies

Excellent organizational skills, appreciation of critical timelines, and the ability to self-motivate

Strong understanding of standardized data collection

Strong attention to detail with the ability to multi-task

Ability to work comfortably under pressure

Strong Interpersonal skills with an emphasis on providing internal continuous education, sharing knowledge, and skills to better the community

Strong work ethic, integrity, honesty, and a positive attitude

Advanced proficiency in MS Office Suite

Understanding of the software development lifecycle

Experience with Agile / Scrum

Ability to maintain discretion when handling proprietary and confidential information

Enthusiasm for learning and expanding knowledge or skills

Strong work ethic, integrity, honesty, collaboration and team orientation

Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $60,000 - $75,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

Benefits, Time Off & Perks at ImageTrend

Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans

Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering

Retirement: Roth or Traditional 401(k) & Employer Match

Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements

Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access

Long-term: Community Gains Incentive Program

Other perks: Referral Bonus Program, Employee Assistance Program

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$60,000.00 - $75,000.00 / Annually

Postal Code

55121

Place of Work

On-site

Requisition ID

cf_bNaHLbdDRUhtTVidEEW

Job Type

Full Time

Job Benefits

Not specified

Application Link

http://ipc.us/t/2623A2135D3944A1