Job Information
Datum Technologies Group Field Engineer #42274 in Eagan, Minnesota
Job Duties
Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.
Provide service and customer support during field visits or dispatches.
Diagnose errors or technical problems and determine appropriate solutions.
Produce timely and detailed service reports.
Document processes accurately and maintain records.
Collect and analyze performance data to provide technical assistance.
Align workflow with schedules and priorities.
Accurately document solutions related to complex issues.
Create workaround procedures when standard procedures fail and ensure issues are resolved.
Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
Build and maintain positive relationships with customers.
Minimum Education Required
High School Diploma
Minimum Experience Required
1 Year
Shift
Other
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
Yes
Compensation
$27.15 - $31.49 / Hourly
Postal Code
55111
Place of Work
On-site
Requisition ID
42274
Job Type
Contract
Job Benefits
Medical, Dental, Vision, and 401k
Application Link
https://datumtg.com/careers/