Job Information
NTT America, Inc. Application Management Specialist in Durham, United States
Req ID: 327285
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Application Management Specialist to join our team in Durham, North Carolina (US-NC), United States (US).
Develop and support using NTT DATA’s proprietary technologies and methodologies, including NTT Business Management System, NTT Support Operations Model (SOM), V-Process Model for the Software Development Life Cycle, Software Quality Assurance Methodology (QATlyst), and NTT Defect Management System (DMS).
Develop, monitor, and support application solutions using NTT DATA Services’ premier automation tools like GM1/Resolution Automation, Incident Navigator, and AFTE to enhance operational efficiency.
5+ years of experinace in Creating and maintain solutions using tools such as Edifecs, Java Script, Node JS, Java to improve customer experience and service quality. Develop and maintain code in Java, SQL, and QM Queries.
Interact with business users and clients to propose solutions for existing problems or bugs, manage expectations, and offer experienced recommendations on system enhancements, ensuring continuous improvement using NTT proprietary tools and processes.
Support and monitor bots and applications using NTT DATA’s AFTE Command Center tool, PowerBI Dashboards to ensure continuous system performance and to restore services for end users as needed.
Align with NTT DATA’s Support Model, including Change Management, Incident Management, and Problem Management, ensuring integration with Client’s Service Management Processes.
Collaborate with Quality Analysts to ensure successful system and acceptance test signoffs for code promotion. Assist with business use cases following NTT DATA’s Software Quality Assurance Methodology (QATlyst).
Adhere to NTT customized processes for delivering customer SLAs, ensuring consistent service delivery and issue resolution.
Research, analyze, debug, and modify programs to ensure technical accuracy, reliability, and performance.
Manage system software upgrades, including planning, scheduling, coordination, and deployment, ensuring minimal disruption.
Provide L2 (RCA/Research) and L3 (Code fix/testing) support for business-related applications and automations, ensuring efficient resolution of issues.
Conduct root cause analysis, provide immediate fixes for production issues, and drive toward permanent solutions.
Create automated status and financial reports using PowerBI. Document system processes, including design, test plans, issue logs, and project artifacts.
Generate daily financial and balancing reports and monitor checklist activities to ensure financial compliance.
Provide estimations, high-level design documentation, and engage in project meetings to discuss issues, solutions, and progress.
Coordinate with offshore teams and business users to ensure timely project delivery. Represent the team in client and project status meetings, as well as during Major Incident resolution, ensuring clear communication and resolution of issues.
Create and execute test cases for business/user, functional, and technical requirements to ensure software quality and functionality.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en)
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .