Job Information
CyrusOne Critical Environment Operator IV in Durham, North Carolina
Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.
We are seeking an experienced Senior Critical Environment Technician IV to provide strategic oversight and operational coordination for our data center facilities. In this role, you will partner closely with our Integrated Facilities Management (IFM) team to drive operational excellence, ensure compliance, and support continuous improvement across all critical infrastructure systems.
This position is ideal for a seasoned professional with deep experience in critical infrastructure , BMS, EPMS , and data center operations combined with strong vendor management and communication skills.
What You’ll Do
IFM Team Oversight & Coordination
Serve as the primary liaison between the organization and the IFM vendor team
Ensure compliance with contractual SLAs and performance metrics
Conduct regular performance reviews and hold IFM team accountable
Coordinate daily operations and maintain proper escalation processes
Review and approve staffing plans, shift schedules, and resource allocation
Facilitate clear communication between IFM and internal stakeholders
Incident Management & Follow-up
Oversee and support IFM team during critical incidents
Track incidents from start to closure, ensuring timely followup
Verify thorough root cause analyses (RCAs) for major events
Review RCA accuracy, completeness, and corrective actions
Monitor implementation of corrective and preventive measures
Ensure all documentation aligns with compliance requirements
Escalate unresolved or recurring issues when needed
Assessment & Compliance Management
Review findings from audits, inspections, and assessments
Ensure IFM develops action plans for all deficiencies
Track remediation activity and verify timely closure
What We’re Looking For
6+ years of experience in data center or critical environment operations
Strong background in critical infrastructure systems (electrical, mechanical, controls)
Handson experience with BMS (Building Management Systems)
Handson experience with EPMS (Electrical Power Monitoring Systems)
Experience managing or coordinating vendor or IFM managed operations
Strong understanding of incident response and RCA processes
Excellent communication, organizational, and leadership skills
Why Join Us?
Opportunity to directly influence data center reliability and performance
Highimpact role with crossfunctional visibility
Collaborative environment focused on operational excellence
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)