OneMain Financial Jobs

Pay Rate: $17 / hour

*Hours: *Full time 40 hour per week position (typically 8:00 - 4:00)

*Location: *This position will require on-site training at the Food Bank but has the opportunity to move to a remote role

Department: Programs

Reports To: Community Connections Resource Manager

Job Summary: The Community Connections Resource Coordinator provides front-line support to individuals seeking food assistance from the Food Bank. With compassion, empathy, and active listening, the Resource Coordinator connects those in need with resources.

Key Responsibilities:

• Provide incoming callers with the most current and accurate information for food assistance programs and other community resources
• Refer clients to available resources by following specified written telephonic protocols
• Complete over the phone prescreening for various programs
• Listen, assess, and troubleshoot issues accessing food assistance programs as needed
• Complete surveys over the phone as required
• Highlight any resources beyond food to callers as required
• Complete all follow-up procedures required to maintain client records and data collection
• Adhere to all outlined protocols regarding security and confidentiality to protect personal client information
• Provide excellent customer service on all phone calls
• Communicate clearly and listen effectively to determine what programs and resources best meet the caller's needs
• Support all Food Bank team members to guarantee success
• Complete filing, mailing and clerical tasks as needed
• Attend staff meetings and other meetings as required
• Become knowledgeable about all programs at the Food Bank to provide accurate information to community members

• Other duties as assigned

   

Qualifications:

• Bachelor's degree preferred but not required.
• Bilingual in Spanish and English preferred but not required
• Have a minimum of two years of direct service experience in social or human service organizations.
• Remain patient and composed when handling difficult or emotional callers, maintaining a calm and professional demeanor.
• Respond to crises calmly, solve problems effectively, and ensure attention to detail and accuracy in all tasks.
• Communicate information clearly and appropriately to diverse audiences.
• Work collaboratively in a team setting and engage effectively with individuals from various backgrounds, experiences, and personalities.
• Demonstrate the ability to work independently with minimal supervision, showing initiative when needed.
• Able to work effectively in a fast-paced environment while processing large amounts of information quickly.
• Listen with empathy to neighbors facing challenging circumstances, offering the best support possible with compassion and understanding.
• Be available to work evenings and weekends as needed.
• Be proficient with technology (Microsoft Office and Salesforce).
• Possess strong interpersonal, time management, and organizational skills.
• Exhibit excellent verbal and written communication skills.

• Must be able to pass Act 33 and Act 34 clearances.

   

*Disclaimer: *The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.