OneMain Financial Jobs

Description

Driver Supervisor

Regular Full Time Full-Time

Baltimore, MD, US

13 days agoRequisition ID:2542

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The Driver Supervisor will oversee busy delivery operations in support of a distribution center environment, including process improvement, team development, and supply chain management.

This position directs all driver/delivery activities in a distribution center environment. Responsibilities include operational excellence and process improvement, ensuring customer expectations are exceeded, and talent acquisition, development, and retention of associates. This position will operate as a strategic partner with logistics and sales in establishing and adhering to customer service objectives

Responsibilities, Major Tasks, and Key Accountabilities:

• Talent management - including selection, termination (with HR approval), performance review, and professional development of direct reports.
• Ensure appropriate staffing levels to meet service, financial, and operational support demands.
• Strategically oversee location fleet and dedicated delivery processes.
• Ensure compliance with all DOT regulations.
• Effectively utilize training programs to develop operations expertise within the delivery team
• Act as liaison to sales leadership to ensure customer satisfaction and problem resolution. Coordinate and communicate effectively with all company departments.
• Ensure environmental health and safety excellence through compliance with all safety and Hazmat rules and regulations, legal regulations, and human resource policies.
• Maintaining good communication with each of your drivers
• Create a positive work environment, continually supporting and recognizing employees for professional and personal growth
• Work closely with Logistics, HR, Sales, and IT to ensure customer satisfaction, retention and sales growth
• Respond to escalating internal and external customer issues, determine root cause, and implement any corrective measures
• Create and maintain documents on departmental processes and procedures
• Provide direction to improve and implement systems that increase overall efficiency and customer satisfaction
• Liaison with outside vendors to ensure seamless support and quick resolution of issues
• Road test and route test new hires
• Training and onboarding new drivers
• Conducts regular staff meetings for drivers and dispatchers
• Maintains all vehicle inspection records
• Perform driver and/or dispatcher responsibilities as needed

NATURE AND SCOPE:

Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal, and professional development of subordinates.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Change agent with strong leadership and relationship-building skills
• Effective listening and concise communication skills at all levels of the organization - written and verbal
• Ability to understand and develop business strategy and to tactical application; Ability to develop and effectively manage an operating budget that impacts cost locally and regionally
• Leadership Essentials - Lives Integrity, Inspires Achievement, Delivers Results, Excels in Customer Service, Drives Excellence, Creates Inclusion
• Business Acumen - Project Management, Financial Acumen, Communicates Effectively, Change Leadership

PREFERRED QUALIFICATIONS:

• Associates degree or combination of education and relevant work experience
• Previous experience in fleet management
• Exposure to Six Sigma or other process improvement methodologies
• Voice selecting technology experience preferred but not necessary
• Bi-lingual a plus(English/Spanish)
• Experience in distribution/logistics management
• Ability to use c mputer systems and apply computer systems knowledge to manage day-to-day operations

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``` - Class A, CDL certified - Forklift certification

Job type

: Full-time

Required Experience

:

• Logistics: 3 years
• Forklift Certification

Monday through Friday 4:30am until all route's productivity is confirmed, documented, communicated to appropriate parties, and all end of day processes are complete.