Job Information
The Learning Community of PA Manager's Assistant - Employment Services in Duncansville, Pennsylvania
Position Summary
The Manager's Assistant is a key mid-level role responsible for ensuring consistent, authorized service coverage for individuals receiving employment and community-based supports. This position serves as the central point of accountability for daily scheduling decisions while maintaining a required billable caseload. Success in this role requires strong independent decision-making, excellent logistical coordination, and the ability to step into direct service when necessary to prevent service gaps.
Key Performance Standards
- Billable Expectation: Maintain a weekly billable caseload of 50--60%.
- Service Continuity: Ensure all authorized services are staffed consistently without interruption.
- Responsiveness: Respond promptly to crisis situations and fulfill assigned on-call responsibilities.
- Regulatory Alignment: Ensure all scheduling and documentation follow OVR, ODP, and OMH authorization limits and service definitions.
Key Responsibilities
1. Scheduling & Coordination (Non-Billable)
- Lead scheduling for Employment Services, ensuring all shifts are filled with qualified and available staff.
- Independently assign staff to authorized shifts based on skill match, service needs, and availability.
- Maintain accurate, up-to-date weekly schedules for "who, what, where, and when" of service delivery.
- Coordinate same-day emergency coverage for planned and unplanned absences.
- Identify scheduling gaps, resolve routine conflicts, and elevate systemic issues to leadership.
2. Direct Service & Assessments (Billable)
- Provide direct employment and community-based supports to individuals as scheduled.
- Conduct and document community-based work assessments, job trials, and job shadowing (e.g., WEXA).
- Assist individuals with resume development, job applications, and skill building.
- Complete all required documentation accurately and on time to ensure compliant billing.
3. Managerial Support & Compliance
- Collaborate with the Manager, team leads, and case managers to maintain service continuity.
- Review staff assignments to promote balanced workloads and team-wide productivity.
- Assist in training staff on scheduling procedures and documentation standards.
- Monitor staff schedules and assignments for productivity and compliance.
- Review ODP and OVR service definitions quarterly to ensure alignment with authorization limits.