Job Information
Adecco US, Inc. HR Coordinator Customer Service in Duluth, Minnesota
Adecco Creative & Marketing is looking for an HR Coordinator for an iconic American fashion retail brand's cooperate office in Duluth, MN . This assignment will be 6 months+ , and operating on a hybrid schedule. Please only local candidates apply. The payrange for this role is $20-23hr.
We are seeking a detail-oriented and tech-savvy HR Operations Coordinator to support a high-volume HR service environment. This role focuses on resolving employee and manager inquiries through case management, email, and voicemail follow-ups, rather than heavy live call handling.
The ideal candidate is calm, organized, and comfortable working across multiple systems while providing excellent customer service in a professional, fast-paced environment.
Key Responsibilities
Respond to employee, manager, and external inquiries via email, voicemail callbacks, and case management systems
Support HR-related processes including:
Employee data changes (compensation, profile updates)
Payroll and timekeeping inquiries
Onboarding and offboarding support
Benefits and general HR questions
Manage and document all inquiries within Workday (HR Service Management System)
Investigate and resolve issues in a timely manner; escalate more complex cases as needed
Assist with unemployment claims processing (Equifax) – moderate volume
Maintain and update employee records across HR systems
Provide light technical support and guidance to employees (system navigation, tools, testing support)
Partner with internal teams to ensure service levels and resolution timelines are met
Promote and guide employees to use self-service tools when appropriate
Required Skills & Experience
Strong customer service skills with a professional and calm demeanor
Excellent written and verbal communication skills
High attention to detail and strong organizational skills
Ability to manage multiple tasks and prioritize effectively
Comfortable working in a structured, process-driven environment
Proficiency with:
Microsoft Outlook
Microsoft Office (Excel, Word)
HR systems and databases
Preferred Qualifications
Experience with Workday, ADP, or similar HRIS systems
Familiarity with timekeeping tools and payroll processes
Experience handling unemployment claims or background checks
Exposure to Cisco phone systems
Previous experience in HR operations, shared services, or support environments
Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.