Job Information
ManpowerGroup Customer Service Rep - Bilingual in Duluth, Georgia
Our client, a leading organization in customer support services, is seeking a Customer Service Rep - Bilingual to join their team. As a Customer Service Rep - Bilingual, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude which will align successfully in the organization.
Job Title: Customer Service Rep - Bilingual
Location: Duluth, GA
Pay Range:
Shift:
What's the Job?
Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner
Providing clear and detailed explanations of products, services, policies, and procedures
Reviewing customer accounts and transaction histories to accurately identify and resolve issues
Collaborating with sales and distribution teams to improve customer service processes and outcomes
Processing customer orders, calculating charges, and managing payments as needed
What's Needed?
Prior experience in a Customer Service or Customer Support role
Proficiency with CRM systems
Working knowledge of SAP, including Distribution, Sales, and Materials Management modules
Strong communication and interpersonal skills
Ability to multitask and manage competing priorities in a fast-paced environment
What's in it for me?
Opportunity to work in a dynamic and supportive environment
Development of valuable customer service skills
Potential for career growth within the organization
Engagement with a diverse and inclusive team
Competitive hourly pay rate
Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Nosotros buscamos candidatos diversos y motivados para unirse a nuestro equipo. Si tienes habilidades en atención al cliente, eres bilingüe y deseas crecer profesionalmente, ¡te invitamos a aplicar!
Our client, a leading organization in customer support services, is seeking a Customer Service Rep - Bilingual to join their team. As a Customer Service Rep - Bilingual, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude which will align successfully in the organization.
Job Title: Customer Service Rep - Bilingual
Location: Duluth, GA
Pay Range:
Shift:
¿Qué haré en este trabajo?
Responder a consultas, preocupaciones, quejas y devoluciones de clientes de manera profesional y oportuna
Proporcionar explicaciones claras y detalladas sobre productos, servicios, políticas y procedimientos
Revisar cuentas y transacciones de clientes para identificar y resolver problemas con precisión
Colaborar con los equipos de ventas y distribución para mejorar los procesos y resultados del servicio al cliente
Procesar pedidos, calcular cargos y gestionar pagos según sea necesario
¿Qué se necesita?
Experiencia previa en atención o soporte al cliente
Dominio de sistemas CRM
Conocimiento de SAP, incluyendo los módulos de Distribución, Ventas y Gestión de Materiales
Habilidades de comunicación e interpersonales fuertes
Capacidad para multitarea y gestionar prioridades en un entorno dinámico
¿Qué beneficios obtengo?
Oportunidad de trabajar en un entorno dinámico y de apoyo
Desarrollo de habilidades valiosas en atención al cliente
Potencial de crecimiento profesional dentro de la organización
Participación en un equipo diverso e inclusivo
Tarifa competitiva por hora
Al completar el período de espera, los asociados son elegibles para:
Planes de salud y medicamentos con receta
Plan dental
Seguro de vida suplementario
Seguro de discapacidad a corto plazo
Plan 401(k)
Si este rol te interesa y deseas obtener más información, haz clic en aplicar ahora y un reclutador se pondrá en contacto contigo para discutir esta excelente oportunidad. ¡Esperamos poder hablar contigo pronto!
Acerca de ManpowerGroup, empresa matriz de: Manpower, Experis, Talent Solutions y Jefferson Wells.
ManpowerGroup® (NYSE: MAN), la principal empresa global de soluciones laborales, ayuda a las organizaciones a transformarse en un mundo laboral en constante cambio mediante la búsqueda, evaluación, desarrollo y gestión del talento que les permite triunfar. Desarrollamos soluciones innovadoras para cientos de miles de organizaciones cada año, proporcionándoles talento calificado y creando empleos significativos y sostenibles para millones de personas en diversas industrias y habilidades. Nuestra familia de marcas expertas — Manpower, Experis, Talent Solutions y Jefferson Wells — crea un valor sustancial para candidatos y clientes en más de 75 países y territorios, y lo ha hecho durante más de 70 años. Somos reconocidos constantemente por nuestra diversidad y por ser un lugar de trabajo inclusivo y ético, y en 2023, ManpowerGroup fue nombrada una de las Empresas Más Éticas del Mundo por 14º año consecutivo, confirmando nuestra posición como la marca preferida para talento en demanda.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.