Job Information
BMI Federal Credit Union Collections Officer in Dublin, Ohio
Salary Range:$21.50 To $26.50 Hourly
Location: 6165 Emerald Parkway, Dublin OH 43016 This position is 100% on-site with no options for remote work
Schedule: Approximately 40 hours per week. Flexibility required between 8am-5pm Monday -- Thursday, between 8am-6pm Fridays, and occasional Saturdays 9am-1pm. Time off provided during the week when working a Saturday.
ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI Federal Credit Union is a not-for-profit financial cooperative providing banking services to our member-owners. Our goal is simple -- to improve the financial well-being of our members and our community.
For 16 consecutive years (2010-2025), BMI FCU has been named a "Best Employer in Ohio" by the Workforce Research Group.
Benefits You'll Love:
- 401(k) Plan with Company Match
- Paid Time Off & Paid Holidays
- Medical, Dental, and Vision Insurance
- Robust Wellness Program
- Life & Disability Insurance
- Educational Assistance
- Generous Health Reimbursement Arrangement (HRA) Funds
- Employee Assistance Program (EAP)
If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!
POSITION SUMMARY: Responsible for the control of late and/or delinquent loan accounts by establishing and maintaining communication with members in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts. The position is also in charge of protecting the assets of the credit union and minimizing losses on behalf of its members while in compliance of all state and federal regulations and laws, and compliance with all governing regulations. This position is a back-up to other Collections Officer positions, in the lending department.
ESSENTIAL JOB FUNCTIONS:
Establish contact via phone, letter, or visits with members who are delinquent on their payments to ascertain member status and reason for delinquency
Professionally and respectfully encourage members to pay in an effort to bring and keep their account current
Analyze, evaluate and assist members with credit problems; recommend and establish alternative payment options
Make recommendations to members regarding repossessions, refinances, modifications and charge-offs
Consult with management and recommend solutions on more problematic accounts to limit loan losses
Notify co-signers regarding status of delinquent accounts
Update files and system accounts using the credit union's collection system
Locate missing members by contacting the following including but limited to: relatives, neighbors, and employer(s); request information from outside sources relating to verification of credit information
Track, record, and monitor, and notify repossessions
Serve as a liaison with legal counsel regarding all real estate and non-real estate transactions
Assist with the collection of Negative Share (NS) accounts
Review charge off accounts for recovery options and ensure payments and arrangements are still being met
Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment
Process and assist with payment
Prepare and track all modifications/extension requests
Assist members in filing credit life and/or credit disability insurance claims in addition to total loss insurance and gap and warranty claims
In some cases: file claims, attend hearings, and coordinate with trustees for all bankruptcy filings
Assign and identify accounts for l