Job Information
C.H. Robinson Supervisor, Service Delivery in Dubai, United Arab Emirates
C.H. Robinson is seeking a Supervisor, Service Delivery to lead day‑to‑day operational performance for a key global customer within our Robinson Managed Solutions (RMS) organization.
In this role, you will oversee a team responsible for consistent, high‑quality service execution, using data, dashboards, and continuous improvement practices to drive results. You will act as the primary operational contact for the customer, address service gaps, and ensure alignment to business objectives.
As a people leader, you will coach and develop team members, support account readiness, and foster a collaborative, high‑performance work environment.
If you thrive on delivering operational excellence and developing strong teams, we encourage you to apply!
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Strategy:
Drive consistent execution that meets Service Delivery requirements and expectations
Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
Key customer contact for Service Delivery (Operational) needs
Collaborate with multiple areas of the business to drive standardization of leading practices
Team Leadership:
Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
Ensure service delivery team has resources required to execute day-to-day operations
Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
Maintain and utilize Account Specific Onboarding for new team members
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Previous supervisory experience
Minimum 3 years of experience in logistics or supply chain domain, specifically in operations and/or customer/client service facing roles
Experience mentoring and or coaching small project teams
Ability to travel up to 7.5% (domestically and international)
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Experience executing businesses through Standard Practices and Operational Excellence methodologies
Proficient in Microsoft Office Suite of programs
Strong problem-solving and conflict resolution skills
Ability to adapt and lead in a fast-paced environment
Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
Ability to develop strong working relationships, both internally and externally
High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
Ability to work collaboratively within the business setting
Values a diverse and inclusive work environment
What We Offer:
The opportunity to shape the future of technology‑enabled supply chain service delivery within a global organization
Supervisor role with room to grow, lead transformational initiatives, and expand your influence across operations
The chance to join a newly established team defining its ways of working, culture, and long‑term impact
An innovation‑focused environment that encourages experimentation, continuous improvement, and modern ways of working
Ongoing development through learning platforms, leadership programs, and technology‑driven training
Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate
Competitive compensation and benefits with performance-based incentives tied to impact and outcomes
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Employee Insurance Benefits
Variable Pay based on position
Hybrid Work Model with Flexi Hours
Paid time off to manage work-life balance
Paid Maternity & Paternity Leaves
Paid Public Holidays
Reward & Recognition Program
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .