Job Information
HEALTHEQUITY, INC. Manager, Account Management in DRAPER, Utah
Manager, Account Management
Job Locations
US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.
Overview
How you can make a difference
This position is responsible for leading a team of highly skilled professionals. The Public Sector team is responsible for the day to day relationship, and companywide operational oversight of our client groups. The Manager, Account Management is responsible for execution of department level strategy, including participating in the development of the strategy. The responsibilities will include developing team members to meet client's needs effectively and efficiently and to act as an escalation point to quickly resolve escalated issues. This position will be an advocate within HealthEquity for their team and their clients to ensure team and client needs and requests are heard. The Manager, Account Management will lead out on department initiatives in support of other Account Managers and lead a group of Account Coordinators.
What you'll be doing
Responsible for the day to day relationship, and companywide operational oversight of our managed client groups.
- This role is responsible for execution of department level strategy.
* The responsibilities will include developing team members to effectively and efficiently meet their client's needs and to act as an escalation point to quickly resolve escalated issues.
This position will be an advocate within HealthEquity for their team and their clients to ensure team and client needs and requests are heard. Hire team members, capable of exceptional relationship building, problem solving service delivery, and appropriate escalation management
Lead, coach and develop team members, setting goals and evaluating performance
Collaborate with other department leaders to identify opportunities for improvement and address challenges/escalations
Identity, track and report key performance indicators
What you will need to be successful
Bachelor's degree or equivalent work experience - 5+ years
Experience working with health plans or within the health benefits/health account industry with preference to experience with Public Sector - 5+years
Project management skills - 3+ years preferred
Strong analytical and problem-solving skills, with attention to detail
Self-starter and self-motivated
Ability to effectively hold difficult conversations with team members and clients
Ability to train, coach and develop team members
Ability to lead team members working remote
#LI-Remote
This is a remote position.
Salary Range
$83500.00 To $112000.00 / year
Benefits and Perks
The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing educationand tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Onboarding and Travel
This is a remote role, with an in-person onboarding training compon ent. New team members must participate in Trailhead, HealthEquity's immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required ravel and accommodations.
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