Job Information
HEALTHEQUITY, INC. Director, CX Platform and Data Strategy in DRAPER, Utah
Director, CX Platform and Data Strategy
Job Locations
US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.
Overview
How you can make a difference
Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science-one that enables understanding, prioritization, action, and learning at enterprise scale.
The Director, CX Platform and Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decisionmaking. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on.
This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC Signals and democratize insights and decisions at scale.
What you'll be doing
The Director is accountable for designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively.
This role leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closedloop action. Platforms are designed not as passive insight repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems.
With strong data science fluency, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business outcomes.
The role owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture. Just as importantly, it ensures analytics reduce ambiguity rather than create it-enabling faster, more confident decisions.
This is a handson leadership role requiring direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery and executive decision support.
What you will need to be successful
Bachelor's degree required; degree in analytics, data science, or related field preferred
8+ years of experience in CX platforms, analytics, or data strategy
Agentic CX delivery
Deep familiarity with CX platforms and journey analytics tools
Strong grounding in data science concepts and applied analytics
Ability to translate data into CX and business decisions
#LI-Remote
This is a remote position.
Salary Range
$137500.00 To $182000.00 / year
Benefits and Perks
The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing educationand tui tion assistance
Gym and fitness reimbursement
Wellness program incentives
Why work with HealthEquity
HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and disc ver a work experience where the person is... For full info follow application link.