Job Information
HEALTHEQUITY, INC. Communications Director in DRAPER, Utah
Communications Director
Job Locations
US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.
Overview
How you can make a difference:
The Director, Customer Experience Communications serves as the embedded communications partner to the Customer organization and leads communications supporting HealthEquity's customer experience transformation.
This role works closely with Customer leadership to translate strategy into communications that help teams understand how their roles are evolving and how their work contributes to delivering a frictionless member experience.
The Director ensures communications support the adoption of new service models, operational priorities, and customer experience improvements.
What you'll be doing:
Strategic Partnership with Customer Leadership - Serve as the embedded communications partner to senior leaders within the Customer organization. Translate business strategy and operational priorities into clear communication that drives alignment and action.
Partnering with leaders to translate enterprise strategy into clear communications
Ensuring consistency between leadership messaging and teammate understanding
Advising leaders on how to communicate transformation priorities and operational changes
Participating in leadership discussions to integrate communications strategy into key business decisions.
Lead Transformation and Change Communications - Design and execute communications that support the customer experience and operating model transformation.
Developing communications that help frontline teams understand how their roles are evolving
Creating a communication plan that support change adoption across teams over time
Ensuring teammates understand how their work contributes to a more seamless experience
Shape Narrative and Messaging Architecture - Develop and maintain messaging that connects HealthEquity's enterprise strategy, service model, and customer experience.
Translating complex operational strategy into clear and accessible communication
Ensuring message consistency across channels and segments
Data-Driven Communication Impact - Develop frameworks to evaluate communication effectiveness and support adoption of organizational change.
Establishing communication metrics tied to business outcomes
Partnering with analytics and operational teams to assess communication effectiveness
Using feedback from teammates and customers to refine messaging and strategy
Incorporating voice-of-customer insights into communications planning
What you will need to be successful:
10+ years of experience in communications or change management
Experience partnering with senior executives on strategic initiatives
Experience leading communications for large organizational transformations
Experience designing enterprise-wide communication programs
Background working in complex, matrixed organizations
Preferred experience includes:
Customer experience transformation
Financial services, healthcare, or benefits administration
Service or operations-driven organizations
Success in this role will contribute to:
Clear alignment between strategy, leadership messaging, and teammate understanding
Strong teammate understanding of HealthEquity's evolving service model
Effective communication supporting the company's customer experience transformation journey as measured by TMX
Con sistent messaging across internal and external stakeholders
Reduced operational friction through clearer communication and customer education
What makes you exceptional:
- You translate complex operational strategy into clear, actionable communication that helps teams understand what is changing and why it... For f ll info follow application link.