Job Information
Lumen Manager- Offer Management in Dover, Delaware
Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Manager of Offer Management leads a team responsible for various business functions such as sales opportunity review, strategy development, profitability analysis, contract negotiation, and networking service design. The position requires experience and knowledge of contract negotiations, contract language creation, project management, custom offer construction, sales processes, along with team leadership and coaching. Ideal candidate is detail oriented, a skilled negotiator, excellent communicator, a strong coach and leader, and has the desire to work in a fast-paced high-pressure environment in support of the sales cycle.
The Main Responsibilities
Provide sales teams with guidance on pricing, pricing structure, and strategy.
Assist the legal group with terms and conditions in custom contracts.
Help back-office personnel resolve implementation, billing, and technical issues.
Ensure team productivity meets targets and be accountable for results.
Provide professional, proactive commercial and business input to contractual elements, business direction, and overall commercial solutions in support of major clients or prospects.
Offer input regarding commercial contractual matters in the bid process for complex and non-standard opportunities.
Prepare senior management summaries for contract negotiations.
Review financial data related to special pricing requests and identify potential risks associated with legal terms, product descriptions, and price concessions.
Maintain thorough records supporting all business cases.
Use strong business judgment and financial knowledge to defend and debate recommendations.
Ensure compliance with internal procedures and government regulations.
Build and manage key working relationships with Direct Sales, Senior Executives, Legal, Product Management, Regulatory, Billing, and Network Engineering teams.
Support multiple sales teams with special pricing requests and negotiate large contracts with customers.
What We Look For in a Candidate
Required
Bachelor's Degree
12+ years experience with finance, pricing, or offer management
7+ years leadership experience
Preferred
Master's Degree
Experience working with State/Local/Federal customers
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-Remote
Requisition #: 341775
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.