Job Information
Dodge Construction Network Director Enterprise Account Management in Dover, Delaware
Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion, and customer success outcomes across our largest and most strategic accounts.
You will lead a team of Enterprise Account Managers, partner cross-functionally with Sales, Customer Success, Product, and Finance, and play a critical role in shaping our post-sale strategy and long-term customer growth.
This is a full-time position and reports directly to the VP, Enterprise Sales.
Preferred Location
This is a remote, home-office based role and candidates located in the continental United States will be considered.
Travel Requirements
Expected travel is 25% for this role.
Essential Functions
Team Leadership & Development
Lead, coach, and develop a team of Enterprise Account Managers
Establish and manage performance expectations, KPIs, and career development plans
Foster a high-performance, customer-centric culture
Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth
Revenue Retention & Growth
Own enterprise account performance, including:
Net Revenue Retention (NRR)
Gross Retention
Expansion revenue
Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
Customer Strategy & Engagement
Build and maintain executive-level relationships with key customers
Partner with customers to understand business goals and align solutions accordingly
Expand and multi-thread existing account relationships
Lead account planning and quarterly business reviews (QBRs)
Cross-Functional Collaboration
Partner with Sales on account transitions and expansion strategy
Collaborate with Customer Success to ensure adoption and value realization
Provide feedback to Product and Marketing based on customer insights
Process & Operational Excellence
Implement scalable processes for account management and forecasting
Utilize CRM and data analytics to drive decision-making
Track and report on key metrics and performance trends
Education Requirement
Bachelor’s degree in a related field and/or equivalent education and work experience.
Required Experience, Knowledge and Skills
8–12+ years of experience in account management, sales, or customer success
3–5+ years of experience leading enterprise-facing teams
Proven track record of driving retention and revenue growth within large accounts
Experience managing complex, high-value customer relationships
Strong analytical and strategic thinking skills
Excellent communication and executive presence
Strong understanding of enterprise sales cycles and post-sale account strategies
Preferred Experience, Knowledge and Skills
SaaS or data-driven solutions experience.
About Dodge Construction Network
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
Salary Disclosure
Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.
A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.
Reasonable Accommodation
Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email recruiting@construction.com .
Equal Employment Opportunity Statement
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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