Job Information
Kuehne+Nagel Contract Logistics Customer Service Supervisor in Dong Nai, Vietnam
It's more than a job
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
How you create impact
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process is seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
Your tasks and responsibilities:
To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
To ensure teams communicate with customers regarding order status or when issues arise.
To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customers contractual obligations on the part of the company.
To Ensure teams performance against KPIs (e.g., response time, accuracy, customer satisfaction) and drive corrective actions.
To Ensure teams prepare, present customer reports and performance reviews (weekly, monthly, quarterly, or ad hoc), including insights and improvement plans.
To Collaborate with cross-functional teams to resolve issues and ensure seamless service delivery.
To Support commercial activities by contributing operational inputs to proposals and ensuring alignment with service capabilities.
Work hour: From 08:00 to 17:00, Monday to Saturday.
What we would like you to bring
Bachelor’s degree or equivalent with 3–5 years of experience in logistics, warehouse, or customer service operations.
Strong customer service mindset with the ability to manage client relationships, handle escalations, and ensure customer satisfaction.
Good communication and coordination skills to work effectively with customers and cross-functional teams.
Detail-oriented, responsible, and able to work independently in a fast-paced environment.
Strong problem-solving, decision-making, and prioritization skills to manage multiple tasks and meet deadlines.
Ability to analyze data and KPIs (e.g., SLA, performance), prepare reports, and drive process improvements (CI).
Commercial awareness: Able to support pricing, proposals, and ensure solutions are practical and aligned with service delivery.
Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.
Ability to coordinate team activities and support junior staff development.
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.