Job Information
Iron Mountain Customer Service Associate / Disputes / Biligual / Hybrid in Distrito Capital de Bogotá, Colombia
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated Account Resolutions Associate to join our Finance team.
In this role, you will be responsible for managing and resolving customer disputes that impact Accounts Receivable to enable faster payment collection and improve financial performance.
You will join a dynamic, cross-functional team dedicated to balancing financial accuracy with a positive customer experience, working closely with Billing, Sales, and Operations to drive operational excellence.
What You’ll Do
In this role, you will:
Manage and resolve assigned customer dispute cases from receipt through closure by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging.
Collaborate with Collections Associates , Sales, and Customer Service teams to gather documentation, validate dispute validity, and prioritize cases that are blocking payments.
Ensure compliance with internal controls, financial policies, and organizational standards while executing approved resolution actions such as credits, rebills, or adjustments
What You’ll Bring
The ideal candidate will have:
1 year of experience in Customer Service, Accounts Receivable , Billing, Dispute Resolution, or Collections.
Strong knowledge of billing processes, financial accuracy, and proficiency in Enterprise Resource Planning systems such as Oracle or SAP , along with Microsoft Excel .
Proven ability in analytical problem-solving, managing multiple cases simultaneously, and maintaining a customer-focused mindset with high attention to detail.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, and Fluency in English (C1 Level).
What We Offer (Benefits)
Competitive compensation and benefits aligned with your experience.
Opportunities for continuous learning and professional growth within a global finance environment.
Comprehensive health, wellness, and retirement plans
Flexible work options to support your work-life balance.
Call to Action
Ready to help us resolve challenges and drive financial success? Click "Apply Now" to start your journey with Iron Mountain!
Nota: He deletreado términos como Accounts Receivable (AR), Days Sales Outstanding (DSO) y Enterprise Resource Planning (ERP) para cumplir con el requisito de no usar abreviaturas.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0100850