Job Information
Kuehne+Nagel Sea Logistics LCL Operational Care Specialist, Export in Detroit, Michigan
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
As a Sea Logistics Customer Care Specialist, you’ll be the frontline connection for our customers—delivering exceptional service, solving challenges with creativity, and collaborating across teams to ensure a seamless experience. This is a dynamic, results-driven environment where exceeding expectations is the norm.
Respond to customer inquiries with professionalism and empathy across all communication channels.
Provide accurate and timely information regarding customer accounts, products, and services.
Handle escalated issues with tact and a strong focus on customer satisfaction.
Collaborate with internal teams—including Sales, Operations, Marketing, and Technical Support—to resolve issues and enhance the customer experience.
Document all customer interactions in the customer service management system with accuracy and attention to detail.
Meet or exceed performance goals related to response times, customer satisfaction, and quality metrics.
Build and maintain strong operational relationships with customers through proactive communication and regular outreach.
Ensure all customer emails are processed as KN Service Moments and that customer needs are addressed promptly.
Process shipment files accurately by following all policies and procedures while maintaining real‑time visibility of shipments.
Monitor and prioritize customer-specific requirements to ensure timely and effective support.
Complete Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOP) following initial customer meetings.
Collaborate with customers, vendors, and internal stakeholders to meet service commitments by analyzing KPIs and implementing corrective or preventive actions.
Work with system process teams to increase automation and improve Operational Care workflows.
Review and process incoming invoices, acknowledging or disputing them within the accounting system (Acon New).
What we would like you to bring
1+ years of freight forwarding experience, preferably in seafreight exports.
Proficiency in MS Office Suite (Excel, Outlook, Word, PowerPoint).
Strong teamwork and communication skills.
Ability to problem‑solve and adapt in a fast‑paced environment.
Customer‑focused mindset with a commitment to high service standards.
Willingness to learn, improve processes, and embrace change.
Proactive approach to enhancing workflows and supporting team needs.
Strong organizational and planning abilities.
Awareness of financial considerations in operational decision‑making.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.