Job Information
Cognizant Messaging Engineer- Microsoft 365 in Detroit, Michigan
Messaging Engineer- Microsoft 365
Location: Detroit, MI (Hybrid -3 days in Office)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The Messaging Engineer – Microsoft 365 is responsible for providing advanced operational and technical support for the client’s enterprise messaging and collaboration environment.
Key Responsibilities
Messaging Support (Level 3)
Provide third‑level (L3) support for complex messaging incidents and service requests.
Act as an escalation point for advanced troubleshooting and root cause analysis.
Take ownership of incidents through resolution, ensuring timely communication and updates.
End‑User Messaging Support
Troubleshoot advanced Outlook issues across:
Outlook Desktop
Outlook on the Web (OWA)
Mobile clients
Perform profile rebuilds, OST file repairs, calendar synchronization troubleshooting, and add‑in management.
Mailbox & Access Management
Manage mailbox provisioning, de‑provisioning, and enablement for on‑premises Exchange and Exchange Online.
Administer and audit mailbox permissions, including:
Full Access
Send As
Send on Behalf
Calendar delegation and folder‑level permissions
Group Administration
Create, modify, and maintain Distribution Lists, Security Groups, and Microsoft 365 Groups.
Manage group ownership, membership, and access controls.
Monitoring & Optimization
Monitor the messaging environment to ensure availability and performance.
Identify optimization opportunities and support proactive issue prevention.
Documentation
Develop and maintain operational documentation, including:
Knowledge articles
Runbooks
Playbooks
Required Qualifications
5+ years of experience implementing, administering, and supporting Microsoft Exchange and Microsoft 365 services.
Strong hands‑on experience with Exchange Online and hybrid Exchange environments.
Experience supporting Microsoft Teams.
Solid understanding of:
Windows Server OS
Active Directory
DNS, mail routing, load balancing, and TLS
Experience with M365 implementations and migrations.
Strong verbal and written communication skills.
Proven problem‑solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Customer‑service oriented with a proactive and self‑directed work style.
Applications will be accepted until 5/4/2026
The annual salary for this position is between $49,001– $90,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.