Job Information
ABM Industries Director of Custodial Services in Detroit, Michigan
Overview
The Director of Custodial Services provides senior leadership and strategic oversight of all custodial operations. This role is responsible for delivering consistent, high‑quality custodial services across a large, multi‑site environment while ensuring compliance with ABM standards, client requirements, safety regulations, and budgetary expectations.
The Director of Custodial Services leads zone‑based custodial management teams, drives service quality and operational efficiency, and serves as a key point of contact between ABM leadership and client stakeholders. The ideal candidate is an experienced custodial or facilities operations leader with demonstrated success managing large teams, complex accounts, and client‑facing service delivery.
Pay:
$85,0000-95,000/year
The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package.
For more information, visit: ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
1. Custodial Operations Leadership
Provide strategic leadership and direction for custodial services across all facilities.
Establish and enforce service standards, cleaning methodologies, and performance expectations.
Oversee zone‑based custodial management structure to ensure consistency across sites.
Conduct regular operational reviews to ensure quality, cleanliness, and presentation standards are met.
2. Team Leadership & Workforce Management
Lead, develop, and support custodial zone managers, assistant managers, and supervisory staff.
Oversee staffing models, labor utilization, scheduling strategies, and workforce planning.
Support hiring, onboarding, performance management, and progressive discipline processes.
Promote accountability, safety, engagement, and continuous improvement across all custodial teams.
3. Client & Stakeholder Engagement
Serve as the primary custodial services liaison for leadership and stakeholders.
Participate in client meetings, performance reviews, and operational planning discussions.
Address escalations, service concerns, and special initiatives in a timely and professional manner.
Partner with ABM senior leadership to ensure contract expectations and service-level objectives are met.
4. Safety, Compliance & Quality Assurance
Ensure adherence to ABM policies, requirements, OSHA standards, and regulatory compliance.
Oversee chemical safety, equipment usage, PPE compliance, and training requirements.
Support audit readiness, inspections, and corrective action planning.
Monitor incident trends and lead corrective initiatives to reduce risk.
5. Financial, Materials & Contract Management
Manage custodial budgets, labor costs, and supply expenditures.
Oversee procurement, inventory, and distribution of custodial supplies and equipment.
Identify opportunities for cost optimization, process improvement, and efficiency gains.
Ensure contract deliverables, KPIs, and reporting requirements are fulfilled.
Qualifications
7–10+ years of experience in custodial, janitorial, or facilities operations.
5+ years of leadership experience managing managers, supervisors, or large teams.
Demonstrated experience overseeing multi‑site or large institutional accounts.
Strong understanding of custodial methods, cleaning systems, equipment, and safety standards.
Proven ability to manage labor, budgets, and operational performance metrics.
Strong written and verbal communication skills with the ability to engage executive‑level stakeholders.
Proficiency with reporting tools and basic business software (Microsoft Office preferred).
Preferred Skills
Experience supporting multi-site or large institutions
Union workforce leadership experience
Experience managing zone‑based or geographically distributed operations
Background in service quality audits, inspections, and continuous improvement programs
Change management and client transition experience
REQNUMBER: 149509
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.