Job Information
Robert Half Customer Service Representative in Desoto, Kansas
Description We are looking for a dedicated Customer Service Representative to join our team in DeSoto, Kansas. This is a contract position within the paper and packaging industry, where you'll play a key role in ensuring customer satisfaction and efficient order management. The ideal candidate will bring strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional service.
Responsibilities:
• Manage shared email inboxes by reviewing messages and redirecting them to the appropriate Customer Service Coordinator.
• Analyze and resolve errors in customer orders, ensuring accuracy and timely correction.
• Address and triage support tickets post-implementation, providing effective resolutions.
• Handle inbound and outbound calls to assist customers with inquiries and concerns.
• Perform precise data entry tasks to maintain accurate records and documentation.
• Collaborate with team members to solve complex issues while maintaining a positive approach.
• Deliver outstanding service by addressing customer needs with professionalism and efficiency.
• Proactively identify and resolve ambiguities to improve processes and customer satisfaction.
• Maintain a strong work ethic and contribute to the team's overall success. Requirements • Previous experience in customer service, preferably in a call center or similar environment.
• Proficiency in handling inbound and outbound calls with a focus on customer satisfaction.
• Strong attention to detail and ability to perform accurate data entry.
• Excellent problem-solving skills and adaptability to work in ambiguous situations.
• Positive attitude and ability to maintain professionalism in challenging scenarios.
• Strong interpersonal and communication skills to build rapport with customers.
• Ability to manage multiple tasks efficiently and prioritize responsibilities.
• Demonstrated commitment to maintaining a high standard of work ethic. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .