Job Information
Iowa Department of Administrative Services Client Assistance Program (CAP) Program Manager in Des Moines, Iowa
Client Assistance Program (CAP) Program Manager
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Client Assistance Program (CAP) Program Manager
Salary
$60,548.80 - $92,185.60 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-02687
Agency
400 Health & Human Services - Family Well-Being and Protection
Division
Health & Human Services - Family Well Being & Protection.
Opening Date
04/09/2026
Closing Date
4/19/2026 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Chris Silberhorn - chris.silberhorn@hhs.iowa.gov
Description
Benefits
Questions
Job Description
The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Early Intervention Services is seeking a Program Manager to join our team!
This position will be domiciled (work location) in Des Moines. Telework may be an option for this position if requested by the employee and approved of by management.
This position is currently assigned to manage the Client Assistance Program (CAP).
CAP helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process, employment, and independent living services.
To help resolve conflicts, the CAP advocate may use:
Negotiation
Mediation
Conflict Resolution
The CAP Manager works directly with individuals with disabilities to help them access services and resolve issues with programs and services funded under the Rehabilitation Act or Title I of the American with Disabilities Act. The CAP Manager also serves on the State Rehabilitation Council and works with partners administering programs and services funded under the Rehabilitation Act to provide systemic advocacy to ensure that individuals with disabilities receive quality services.
This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM. Overtime may be required based on business need.
This position performs non-supervisory program management work directing a program/organizational segment thereof that represent a limited part of the service area's total operations, collaborates with community entities and HHS staff on the planning and implementation of strategies for the delivery of
interventions and services to achieve results for clients. The ideal candidate will exhibit the ability to:
Apply essential elements of management and administration in assigned office, recognize and define a problem, gather facts using problem-solving tools, develop possible solutions, analyze each potential solution, compare the outcome of each solution and select the best solution to solve the problem.
Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data
Comprehends and applies code and rule in the development and management of assigned programs to meet performance standards
Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels
Apply innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable
To ensure the Division is providing the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.
The following experience/skills are preferred:
Experience in providing advocacy services to clients of agencies covered by the Rehabilitation Act. Advocacy includes:
Monitoring vocational rehabilitation policy development and deployment, investigating, and determining the level of program involvement and advocacy in problem resolution; and
negotiating to ensure appropriate vocational rehabilitation and independent living services are provided to applicants and clients
Critical thinking skills and plan development
Customer service including de-escalation of conflictual or adversarial situations
Excellent oral and written communication and report composition
Teamwork, collaboration, and consultation
Ability to multi-task
Ability to manage multiple deadlines
Preference will be given for education or experience which correlates directly with the requirements and duties of the position.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Seven years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).
2) All of the following (a, b, and c):
a. One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); and
b. A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
c. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.
3) Graduation from an accredited school of law.
4) Current, continuous experience in the state executive branch that includes nine months of full-time work as a Program Planner 2 or twenty-seven months of full-time work as a Program Planner 1.
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ProgramPlanner3-04023-94023.pdf) .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years do you have of full-time work experience performing the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility)?
No experience
Less than seven years' in the specified areas
Seven years' or more in the specified areas
04
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Program Planner 1 for the State of Iowa?
I am not a State of Iowa employee
I do not have any experience in the classification of Program Planner 1 for the State of Iowa
Less than 24 months of experience in the classification of Program Planner 1 for the State of Iowa
24 to less than 27 months of experience in the classification of Program Planner 1 for the State of Iowa
27 months or more of experience in the classification of Program Planner 1 for the State of Iowa
05
Have you graduated from an accredited school of law?
Yes
No
06
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Program Planner 2 for the State of Iowa?
I am not a State of Iowa employee
I do not have any experience in the classification of Program Planner 2 for the State of Iowa
Less than six months of experience in the classification of Program Planner 2 for the State of Iowa
Six months to less than nine months of experience in the classification of Program Planner 2 for the State of Iowa
Nine months or more of experience in the classification of Program Planner 2 for the State of Iowa
07
Do you have ALL of the following:: A) One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); AND B) A total of four years of post high school/college education and full-time experience (experience as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; AND C) A total of two years of GRADUATE-level education and full-time experience (experience as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience? *The experience used to count for A, B and C must be separate and unique experience. The same experience CANNOT be counted for A, B and C.
Yes
No
Required Question
Employer
State of Iowa
Agency
400 Health & Human Services - Family Well-Being and Protection
Address
Lucas State Office Building
321 E. 12th Street
Des Moines, Iowa, 50319
Website
https://hhs.iowa.gov
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