Job Information
Equifax Business Service Representative - West Des Moines IA in Des Moines, Iowa
469863BR
Auto req ID:
469863BR
Company:
Equifax
Job Code:
Business_Development Sales
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.
What you’ll do
Answer customer calls and/or emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
Manage client dialog while documenting details of client interaction in Salesforce
Position Title:
Business Service Representative - West Des Moines IA
Job Category:
Sales Executive
Minimum Education Required:
Bachelors
City*:
Des Moines
Additional Qualifications/Responsibilities:
What experience you need
Minimum one year of customer service/support experience
Proficiency with Google Suite and Microsoft Excel
Detail oriented with an ability to multi-task in a fast paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)
What could set you apart
Bachelor’s degree preferred
Two plus years of experience in a B2B customer support environment
Proficiency in Salesforce Service
Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
Mortgage industry experience
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
State*:
Iowa