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Description

Position Overview

Position Title

Manager Communications

Direct Reports

May provide functional oversight to MarCom Coordinator and communications-related contributors as applicable

Reports To

Vice President Corporate Services

Employment Status

Full-Time, Exempt

Salary Band (USD)

$90,000–$105,000

Work Location

Onsite, Remote, Hybrid (mixture of onsite and remote work)

Travel Requirements

5–10% domestic travel

Indicative Base Salary (USD)

Commensurate with experience

Position Summary

The Communications Manager leads Planetree’s global communications function, with responsibility for messaging, positioning, narrative consistency, and communication standards across the organization’s products, services, and strategic initiatives.

This role ensures that Planetree communicates clearly, consistently, and compellingly with internal and external audiences. The Communications Manager develops messaging frameworks, thought leadership content, executive communications, and communication tools that strengthen organizational visibility, reputation, and alignment. The role also supports regional and country-level adaptation by providing the guidance, structure, and content direction needed for effective local execution without losing Planetree’s global voice.

The position is ideal for a strategic communicator with strong writing, editorial, and organizational skills who can shape narrative direction while building disciplined communication practices in a global, mission-driven environment.

Messaging, Positioning, and Narrative

· Own Planetree’s global messaging, positioning, and narrative across products, services, and strategic priorities

· Develop and maintain clear messaging frameworks that articulate Planetree’s value proposition to different audiences

· Ensure messaging remains aligned with organizational strategy, market needs, and brand direction

· Support clarity and consistency in how Planetree is represented across channels, functions, and geographies

Brand and Communication Standards

· Develop and maintain communication standards, narrative guidance, and brand-aligned content structures

· Ensure consistency of voice, tone, and messaging across external and internal communications

· Partner with colleagues to strengthen the quality, coherence, and effectiveness of written and visual communications

· Support the continued development of communication tools, templates, and guidance for use across the organization

Executive and Strategic Communications

· Develop thought leadership content, executive communications, organizational messaging, and strategic narrative materials

· Support communications for leadership initiatives, organizational updates, board-facing messaging, and key announcements

· Draft, review, and refine communications that require high quality, clarity, and strategic alignment

· Help shape how Planetree communicates major initiatives, priorities, and institutional value

Editorial and Content Leadership

· Guide content planning and editorial direction across publications, campaigns, and strategic materials

· Support development of articles, stories, case examples, newsletters, presentations, and other communication assets

· Ensure content is audience-appropriate, compelling, and aligned with Planetree’s mission and positioning

· Maintain a high standard for quality, consistency, and usefulness across communications outputs

Regional and Global Alignment

· Provide the communication tools, guidance, and content structure needed for regional and country-level adaptation

· Partner with regional teams to support locally relevant communications while maintaining global consistency

· Help ensure that local messaging reflects cultural context and audience needs without diluting Planetree’s strategic direction

· Strengthen communication discipline across a distributed global operating model

Visibility, Reputation, and Organizational Support

· Strengthen Planetree’s visibility, reputation, and communication discipline across offerings and initiatives

· Support communication planning for events, partnerships, product promotion, and organizational engagement

· Provide communication support and counsel to internal stakeholders as needed

· Identify opportunities to improve clarity, consistency, and effectiveness across the organization’s communications efforts

Teamwork & Culture

· Live and uphold Planetree’s Mission, Vision, and Values

· Partner reliably, consistently, and collaboratively with colleagues globally

· Demonstrate compassion, partnership, and openness in all interactions

· Be willing to give and receive constructive feedback

· Contribute to organizational learning and continuous improvement

· Complete mandatory training as required

Critical Skills

· Exceptional writing, editing, and message development skills

· Strong strategic communication and narrative-shaping ability

· Ability to translate complex ideas into clear, compelling language

· Strong editorial judgment and attention to detail

· Ability to create structure, standards, and clarity across a distributed organization

· Strong collaboration and stakeholder management skills

· Ability to balance strategic positioning with practical execution needs

· Sensitivity to audience, culture, and context in global communications

Minimum Competencies

Area

Minimum

Preferred

Education

· Bachelor’s degree in communications, public relations, journalism, marketing, or related field

· Relevant certifications in communications, public relations, branding, content strategy, or digital media

Experience

· 5–8 years of experience in communications, content strategy, brand, or related leadership roles

· Experience in nonprofit, healthcare, professional services, or mission-driven organizations

· Experience supporting executive communications and organizational positioning

· Experience in global or multi-region communications environments

· Experience in nonprofit, healthcare, or mission-driven organizations

Technology

· Proficient in Microsoft Office (Word, PowerPoint, Excel), digital content platforms, and communication tools

· Experience with content publishing tools, email platforms, brand systems, and presentation development

· Communications automation tools

· Experience with Salesforce, content management systems, analytics tools, and project management platforms

· Others design software

· Project Management tools

License

· n/a

Language

· English proficiency – written and verbal

· Other foreign languages where Planetree delivers services (e.g., Spanish, Portuguese, French)

Performance Evaluation

Performance objectives will be established at the beginning of the team member’s period of employment and aligned with organizational priorities.

Performance will be evaluated through:

· Ongoing feedback and formal performance discussions

· Quality, clarity, and consistency of messaging and communications outputs

· Effectiveness of communication frameworks, standards, and tools

· Contribution to organizational visibility, reputation, and message discipline

· Strength of support provided to leadership, regions, and internal stakeholders

· Contribution to team collaboration and organizational goals

Planetree is a non-profit 501(c)(3) organization. We work in over 30 countries and value diversity in our work and workplace. We promote respect, inclusion, and compassion across all stakeholders in the healthcare enterprise. We encourage qualified candidates of all backgrounds to join our mission-driven team.

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree’s employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice – Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position falls within the established salary range for the role. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a variety of factors, including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.planetree.org/privacy-policy

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.