Job Information
IDR Inc. Project Manager (Contact Center Software) in Denver, Colorado
*IDR is seeking a Project Manager (Contact Center Software) to join one of our top clients for an opportunity in Denver, OC *
The Project Manager (Contact Center Software) will be responsible for leading the planning, execution, and delivery of projects focused on contact center technology integration within a healthcare environment. This role involves collaborating with cross-functional teams to ensure seamless implementation and upgrade of CXOne and Salesforce platforms, delivering solutions that enhance patient and provider experiences. The company operates within the healthcare industry, emphasizing innovation and operational efficiency.
Position Overview for the Project Manager (Contact Center Software):
- Lead the end-to-end management of CXOne and Salesforce projects, including implementations, upgrades, and integrations.
- Collaborate with cross-functional teams to ensure projects meet business objectives, regulatory standards, and patient/provider needs.
- Oversee project timelines, scope, and budgets, ensuring timely delivery and quality outcomes.
- Utilize project management tools such as Jira, Confluence, Apptio/TargetProcess, and ServiceNow to track progress.
- Communicate effectively with stakeholders and manage multiple priorities in a fast-paced environment.
Requirements for the Project Manager (Contact Center Software):
- Bachelor's degree in Computer Science, Information Systems, Business, or related field.
- Minimum of 5 years of project management experience in healthcare or a related industry (3+ years may be considered).
- Proven track record managing CXOne and Salesforce projects.
- Experience with cloud-based platforms, CRM, and contact center technologies.
- Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
pay transparency: 50/hr W2
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.