Job Information
Robert Half Patient Financial Counselor in Denver, Colorado
Description We are looking for a dedicated Patient Financial Counselor to join our team in Denver, Colorado. In this Contract to permanent position, you will play a vital role in assisting patients with financial navigation related to their healthcare needs. This is an excellent opportunity for someone who is passionate about delivering exceptional service and making a positive impact on patients’ experiences.
Responsibilities:
• Assist patients in understanding their medical bills, insurance coverage, and out-of-pocket costs.
• Provide clear explanations of payment options and establish manageable payment plans.
• Deliver compassionate and detail-oriented support to patients facing financial challenges.
• Collaborate with healthcare providers and administrative teams to ensure accurate financial documentation and communication.
• Maintain up-to-date knowledge of insurance policies and healthcare regulations to guide patients effectively.
• Handle patient interactions with empathy, ensuring a positive experience even in stressful situations.
• Support financial counseling processes across multiple locations, as needed.
• Utilize online tools and systems to manage patient financial records and track payment plans.
• Ensure compliance with organizational policies and healthcare industry standards.
• Participate in ongoing training and development to stay informed about advancements in patient financial services. Requirements • A minimum of 2 years of experience in medical billing, financial counseling, or a related field.
• Demonstrated excellence in customer service, particularly in face-to-face interactions.
• Strong communication skills and the ability to explain complex financial matters to patients clearly.
• Proven ability to remain calm and detail oriented in high-pressure or emotionally charged situations.
• Familiarity with online tools and systems used for patient financial services.
• Knowledge of healthcare billing processes and insurance coverage policies.
• Bilingual skills or medical translation certification are a plus.
• A background in pharmaceutical or healthcare financial counseling is preferred but not required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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